Stephanie Rodriguez

• Led enterprise HR knowledge management in ServiceNow, managing 35+ portal pages supporting a global workforce and ~30 cases/month.
• Facilitated onboarding sessions and stakeholder training programs, promoting knowledge management practices and building team capability.
• Designed and structured L&D content — consolidating Performance Management portal pages into user-friendly knowledge articles, improving employee accessibility.
• Coached and managed a team of 7 specialists across HR content, operations, and project delivery.
• Co-developed a process automation initiative reducing manual processing time to 20 minutes, completing Chevrons Citizen Developer Program.
• Led HR portal migration project, converting 35 pages to a new platform and developing transition guides to ensure adoption.
• Served as Diversity & Inclusion Representative for HR Shared Services — organised and facilitated employee engagement events, awareness campaigns, and inclusion programs for the team.
• Analysed HR service data trends and presented operational improvement recommendations aligned with global HR standards.

• Provided consultative HR support across multiple regions, leading medium to large-scale global reorganisation projects with full data accuracy.
• Coached and coordinated 60+ specialists during annual Increase and Bonus exercises, collaborating with Regional Planners and In-Country HR teams.
• Served as SME for payroll data issues, system escalations, and error resolution across SAP and Workday platforms.
• Delivered on-site support in Indonesia for complex reorganisation projects, providing real-time guidance to local business stakeholders.
• Maintained Workday and SAP HR data integrity across Organisational Management (OM) and
Personnel Administration (PA) modules.

• Processed monthly HR transactions in SAP ensuring compliance, accuracy, and timely delivery.
• Trained and onboarded 15+ team members through structured training sessions and updated
documentation.
• Led technical initiatives including SAP HR support pack testing and complex query resolution for HR partners.

• Managed end-to-end payroll processing and reconciliation for multiple clients across Australia and New Zealand.
• Identified and implemented process improvements that enhanced team productivity and payroll accuracy.

• Handled escalated payroll issues (overpayments, superannuation, tax) ensuring timely resolution and compliance.
• Managed post-reconciliation, transactions and generated on-demand payroll statistical reports.

• Delivered HR and payroll services, resolving queries and correcting data discrepancies per SLA
standards.
• Investigated and corrected overpayments and data discrepancies.