Deputy HR Coordinator (Management Role)
Humanity & Inclusion - Jordan
Total years of experience :13 years, 5 Months
Recruited to review, design and develop standardized HR policies, processes, tools and approaches in all offices within the mission. Build capacities of the HR teams and ensure effective and harmonized HR presence by HR teams and Managers.
- Review and redesign all policies and ensure efficiency, legal compliance and alignment with HR strategies.
- Introduced new policies, tools and SOPs to ensure transparency, equity and fairness in HR processes.
- Advice HR Managers on best practices and provide mentorship where needed.
- Established new tools and protocols that reduced administrative load on HR teams within mission.
- Serve as a link between all HR teams remotely improving harmonization of HR practices.
- Serve as a link between staff and management by handling questions, resolve work-related issues to foster a positive environment.
- Provide briefing and debriefing sessions to international staff.
- Set HR Plan and budget forecasting for 2020.
- Increased and improved HR capacity, responsiveness and staff trust in HR processes.
- Revised on-boarding packages facilitating communication, expectation improving retention rates.
- Revised exit/quietus package and procedure simplifying exit process and improving analysis of turnover.
- Modified recruitment forms and tools maintaining standard provision of information for transparent evaluation and decision making.
- Minimized the negative perception of grievance processes by altering the communication tools and instructions while ensuring its value and alignment with policy, laws and organizational values.
- Increased the understanding and effectiveness of the Performance Management process by providing training to staff and managers.
- Ensured legal compliance of documents and contracts through annual reviews and legal consultations.
- Trained HR team, as well as lead meetings and sessions, on Performance Improvement Plans (PIP’s) to ensure fair and transparent evaluation of under-performing staff.
- Established trust and respect with staff experiencing Administrative Investigations by modeling as a fair and transparent panel member.
- Minimized payroll related errors by establishing and reviewing HR report with specific details on monthly changes.
- Recruitment of senior members of the organization.
- Strengthened HR analysis through different reporting tools with management as well as regional office.
- Served as focal person in all discussions with management on HR strategies and objectives.
- Worked on training needs analysis with the training team to ensure effective retention strategies.
- Recruited staff members in different roles.
- Provided orientation sessions to newcomers on the HR parts.
- Recommended different changes to tools available in the unit ensuring safeguarding of staff and non-discrimination.
- Managed several conflict and grievance cases.
- Supported the HR Manager with ideas of opinions in drafting the policies ensuring compliance with labor laws and global HR handbook.
- Start-up of Human Resources department.
- Established and implementation HR framework, policies and processes - HR Handbook, Code of Conduct, Recruitment SOP, tools and files, Disciplinary Process and templates, Appraisal process and Induction Presentation, etc.
- Rewarded the Best Independent Research Study (IRS). - Total of 1 year internships at Capsis Hotel (Rhodes Island-Greece) as a waitress (F&B) for 6 months; and at the InterContinental Hotel (Amman-Jordan) in Public Relations, Sales & Marketing, Banqueting, and Human Resources for 6 months.