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Steve Butler, Commercial Director

Steve Butler

Commercial Director·Pinkerton

United Arab Emirates

Bachelor's degree, Public Safety and Security

Work experience

Total years of experience: 29 years, 9 months

Commercial Director

February 2013 - Present

Pinkerton

Dubai, United Arab Emirates

February 2013 - Present

Responsible for the strategic direction of the Middle East & African business operations (75 countries), full company P&L responsibility, accountable for financial performance and the delivery of multi-layered strategies that focus on growing all aspects of the business. Achieved 75% YOY growth profits.
Facilitating and guiding business unit leaders in the formulation of the new strategic initiatives that successfully reposition the company’s services and differentiates from competitors.
Developing and implementing new commercial policies & procedures, driving robust corporate governance frameworks and championing best practice.
Contribution to the International’s Group strategic initiatives and providing consultation on tailored made solutions at regional and local levels.
Setting out strategies that focus on new business wins, revenue growth, cost optimisation and value-chain management.
Overseeing the full corporate risk consultancy service delivery lifecycle; from setting out pricing structures, commercial bids, contract negotiations, onboarding new clients through to monitoring service levels.
Project managing multiple cross-functional business operation assessments, set up risk management frameworks and change management initiatives that focused on best practice and client centric services.
Driving the development of standard operating procedures (SOP’s) and service level agreements (SLA’s) across all commercial and operations departments.
Recruiting, restructures and mentoring a team of 45 local and remote employees.
Executing monthly management reports that outline the company performance, key regional initiatives and actively participating in the International company forum.

Company industry:
Private Security Services
Job role:
Management

Director Of Operations

May 2012 - February 2013

Pinkerton

Dubai, United Arab Emirates

May 2012 - February 2013

Integral member of the Senior Management team and responsible for the development and implementation of the growth optimisation strategies. Full department P&L responsibilities, and managed a multicultural team.
Led the strategic direction of the business that focused on improving client facing operations, constantly assessed the departments and team performance.
Formulated the new strategic direction of key business services that successfully repositioned the company’s foothold in the market and differentiated from competitors.
Oversaw the performance of the protection detailing, corporate investigation and audit consultation divisions that covered over 12 countries across the Middle East, Africa and Asia regions.
Executed monthly management reports that outlined the division’s financial performance, key client account wins and business pipeline.

Company industry:
Private Security Services
Job role:
Management

Risk Manager

February 2009 - May 2012

InterContinental Hotel Group

Dubai, United Arab Emirates

February 2009 - May 2012

Redesigned, developed and implemented the risk & security vision, operating frameworks, policies & procedures. Full department P&L responsibility and managed a team of 100 +.
Designed and implement strategic, tactical and operational plans, executed internal business reviews, supplier reviews, reported results and devised risk mitigation plans.
Effectively set out operating standardised, champion best practice and cemented investigation reporting protocols and investigation procedures.
Business partnered with internal stakeholders; analysed their risk & security critical requirements, identified deficiencies & potential threats. Customised strategies that addressed and mitigated future risks.
Managed, developed and implemented the hotel’s crisis management and business continuity plans.
Organised, directed and oversaw the execution of high quality audits which evaluated the adequacy and effectiveness of the security and safety systems, technology and internal operational controls.
Project managed the introduction of new security solutions and integrated safety methodologies that ensured the delivery of cutting-edge security and tailor made solutions.
Drove major cost saving initiatives such as the set up of a Preferred Supplier List (PSL) for security staff, sourced cost effective specialised providers and renegotiated contract terms.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Criminal Investigator & Police Detective

October 1996 - February 2009

Queensland Police Service

Brisbane, Australia

October 1996 - February 2009

Responsible for the day-to-day criminal investigations and case management in various areas such as Child Protection, Sex Offences and Fraud Investigations.
Executed detailed interviews of suspects and victims, utilised cognitive interviewing techniques and Interviewing Children and Recording Evidence (ICARE).
Executed investigation reports and participated in multi-agency assignments. Participated in course hearings, testimonials and oversaw the close out processes of cases.

Company industry:
Law Enforcement & Civil Defence
Job role:
Legal

Education

Charles Sturt University

December 2018

December 2018

Bachelor's degree, Public Safety and Security

Australia

GPA (point): 4.31 out of 5

GPA (point): 4.31 out of 5

Transnational and Organised crime studies

Skills

Change Management

Expert

Daily Operations

Expert

Critical Thinking

Expert

Business Strategy

Expert

Leadership

Expert

Investigations

Expert

Client Relationship

Expert

Mentoring

Expert

P&L Management

Expert

Leadership and Mentoring

Expert

Languages

English

Native Speaker

German

Beginner

Memberships

International Institute of Risk & Safety Management

Specialist Member

January 2012

American Society of Industrial Security (ASIS)

Member

January 2010

Hobbies and interests

Golfing