Learning And Development Manager
Habtoor Palace LXR Hotels & Resorts, V Hotel Curio Collection, Hilton Dubai Al Habtoor City
Total years of experience :14 years, 3 Months
• Developed and implemented a complex wide tracking system that ensured accountability of training completion during and after conversion achieving a 99% average score in each hotel.
• Hold briefings with senior management on the requirements and status for both company and government required mandatory training programs and future plans
• Partnered with 15 managers in working on a training needs analysis to Identify and work on training initiatives and improvement strategies for departments.
• Developed and maintained an annual training budget in line with hotel requirements ensuring there were no discrepancies.
• Improved the Quality Assurance scores of three hotels from 50% to 100% for 2 straight years by regularly conducting training and coaching sessions with strong follow ups.
• Liaise end to end with external vendors and trainers to organize and conduct diverse training courses both on and off site in certain cases reducing costs such as transportation.
• Developed and worked hand in hand with 20 departmental trainers ensuring individual Team Member monthly 8 hours training plans were achieved.
• I also successfully trained over 1, 500 Team Members.
• Developed and implemented a complex wide tracking system that ensured accountability of training completion during and after conversion achieving a 99% average score in each hotel.
• Hold briefings with senior management on the requirements and status for both company and government required mandatory training programs and future plans
• Partnered with 15 managers in working on a training needs analysis to Identify and work on training initiatives and improvement strategies for departments.
• Developed and maintained an annual training budget in line with hotel requirements ensuring there were no discrepancies.
• Improved the Quality Assurance scores of three hotels from 50% to 100% for 2 straight years by regularly conducting training and coaching sessions with strong follow ups.
• Liaise end to end with external vendors and trainers to organize and conduct diverse training courses both on and off site in certain cases reducing costs such as transportation.
• Developed and worked hand in hand with 20 departmental trainers ensuring individual Team Member monthly 8 hours training plans were achieved.
• I also successfully trained over 1, 500 Team Members.
• Implementing and monitoring the HR Payroll system handling 1000+ associates.
• Involvement in internal and external audits.
• Managing of the employee off-boarding process.
• Preparation and delivery training on payroll procedures and policies.
• Analyzing and standardizing payroll procedures through HR systems automation.
• Handling HR Services and HR payroll.
• Overlooking maintenance of employee personnel files.
• Managing the employee Recruitment, on-boarding and off-boarding process.
• Handling the employee compensation and benefits process.
• Generation of HR monthly reports.
• Planning and administering new employee induction.
• Ensure training compliance with company standards and strategic plans.
• Coordination of external training courses and sessions.
• Maintaining of the hotel training resources and database.
• Generating of the hotels monthly training and events calendars.
• Implementation and training of essential skills, Front office systems training
• Analysis and training on guest satisfaction and loyalty programs
• In charge of closing City Ledger, Travel Agent & Government accounts.
• Overlooking city ledgers, Tracking & posting company payments, Attending credit meetings.
Credit
Distinction