Senior Payroll Officer
Taiba Hospital
Total years of experience :20 years, 9 Months
Payroll, Compensation & Benefit
Record employees’ transactions in the payroll system (advance and deduction), prepare and generate the monthly payroll by following the log sheet
Monitor employees’ attendance and their update in the system, as well as leaves and working hours balance (actual hours, extra hours, over time, and other).
Monitor discount/uniform reports, reviews all insurance billings for accuracy and submit them to the Finance Department for payment
Handle submissions of all Ministry of Finance forms and imports in a timely and accurate manner in order to ensure company’s compliance with laws and procedure
Evaluate job positions by determining classification, exempt or non-exempt status and salary
Respond to employees' queries in compensation and benefits related issues, provide the necessary support, and escalate unresolved issues to the hierarchy
Implementing and revising a company’s compensation program
Creating and revising job descriptions
Conducting annual salary surveys
Developing, analyzing, and updating the company’s salary budget
Developing, analyzing and updating the company’s evaluation program
Developing, revising, and recommending personnel policies and procedures
Maintaining and revising the company’s handbook on policies and procedures
Performing benefits administration
Maintaining affirmative action programs
Overseeing recruitment efforts for all personnel, including writing and placing job ads
Conducting new employee orientations and employee relations counseling
Overseeing exit interviews
Maintaining department records and reports
Participating in administrative staff meetings
Maintaining company directory and other organizational charts
Recommending new policies, approaches, and procedures
Coordination with Projects and other departments on all HR Management and related activities in liaison with HR Manager
Overseeing the administration of Payroll process and Time & Labor module in GHRS
Prepare and submit Payroll from IMS to AFC in timely manner
Prepares and maintain employment contracts, new employees, addendums, etc.
Responsible for accurate leave record management
Answer employees on queries on Timesheet entries and Payroll
Assist HR Manager to facilitate and ensure proper implementation of the salary review, bonus distribution & promotions after performance evaluation
Dealing with Insurance providers on adding / deleting employee, monitoring of policy, renewal, etc.
Ensuring delivery of relevant reports (compilation of Monthly report, preparation of training report, etc), asked by various parties
Assist to update bank account details, labor office and bank link activation,
Verify travel requests of Non-Expatriates (local contracts) receiving through TMS, check eligibility, make comments, if any
Preparation of employee ID upon receiving request
Prepare Living Allowance through IMS to be submitted to AFC
Arrange Inductions of new employees on joining day
Request ICT department to create and be ready with the login requirements for new joiners
Collect timesheets of all expatriates for required distribution (SIP, Spa, GPS, etc)
Administer the travel and expenses reimbursements in liaison with AFC department
Verify travel requests of Expatriates receiving through TMS, check eligibility, make comments, if any
Personnel file management, to ensure copies of all relevant documents are in properly placed in the file
Monitoring of Accommodation, invoice processing, lease renewals, cancellation, maintenance, etc
Involve on all aspects of HR Management, Payroll, Contract Management, Labor Cost and all related Reports
Roles and Responsibility as an Executive Personnel Officer:
Overseas and supervise the employment procedure for the new employees (that include the personal data, professional data, salary allowance, designation, the department that the employee belongs to, all these information related to employment), which has done by the Assistant Payroll Officer in the department.
Enter all the employees’ personal and professional data into the payroll system.
Supervise and manage all documents related to employee and file them after taking approval from HR Manager.
Receive all employees request about issue related to their professional track and records within the limits of regulation and law.
Receives and Follow up with employees annual leave request/forms and calculate them; prepares the leave balance according to the worked-by regulation of the hospital and records them after the HR Manager has carried out the necessary verification and signed the same.
Receive absence and holiday request and register them in the payroll system.
Follow up with the employee leave return, receive their leave return statement and enter in the payroll system.
Calculate sick leave according to the Kuwait labor law.
Follow up on issuing entry visas, renewals and termination of residence and visit visa and prints their forms and follow them up with the Mandoops (representatives).
Follow up the lateness and absence violation of the employees; prepare the suitable penalties for them according to the disciplinary code approved by the Ministry of Social Affairs and Labor, then submitting them to the HR Manager for approval and entering those data in the payroll system.
Respond and resolve all employees’ enquiries about their professional affairs.
Prepare and print work/salary certificates for the employees according to the request submitted to the HR Department.
Roles and Responsibilities:
Manage and Coordinate a team of 15 Team Members
Monitor CMS Avaya during the shift to check if CSR’s are on long calls and facing any issues as AHT is one of the key SLA’s.
Also keep a check on calls in queue and if any pick up calls so that there are No Abandon calls.
Check the Login and Logout Reports on a daily basis to keep a track, if any Team members are missing on their Login Hours.
Take Escalated calls if the Employee wants to speak with a supervisor to provide resolution on the call.
Conduct monthly meeting besides daily briefs with the team to keep them updated with their Quality Scores and AHT
Evaluate recorded calls and grade results according to CSAT Standards.
Provide Refresher Training, if required by the CSR on a particular process.
Maintain Attendance Data and send requests for CSR’s Leaves to Process Analyst encouraging them to plan their leaves before hand and reduce unscheduled leaves.
Monitor performance statistics on call management system and work closely with analyst to determine schedules.
Check Reporting Solutions on a daily/ weekly / monthly basis to evaluate team scores and send reports to Process Manager.
Marinating a track of the individual and team performance on a daily/ weekly/ monthly basis.
Keep a check on Tickets and E-mails processed by Team Analyst on a weekly basis.
Responding to the mails sent by Product Owners with regards to any updates and briefs.
Maintain an Incident Log for CSR’s to capture details of any incidents which occur and report the same to HR to take timely actions.
Attend weekly conference calls with Product Owners from Training Central, Staffing, and Job Connect Department.
Analyze, Research and Resolve Payroll issues regarding employee’s Direct Deposit information, Salary Savings Deductions, Ready Pay accounts and Vista Funds Deductions based upon information provided by the Employee or Reject Reports.
Statusing orders for leading Financial Institutions in U.S.A like J.P. Morgan Chase, Bank of America, and GMAC.
Assigning escalated order to Brokers/Appraisers on behalf all major leading Banks in U.S.A.
Handling escalated Mail Box for the client J.P. Morgan Chase.
Uploading important documents to the order provided by the client for the Brokers/Appraisers to review.
Handling Escalated order which needs immediate action or follow up with the Client or Brokers/Appraisers.
Training given to the new members joined for Assigning & Statusing.
Analysis of the 1004 URAR Single Family and other forms like 2055 Ext, 1025 Multi-Family. (Appraisal Report)
Client Relation Management deals in Queries and Concerns that the client have with the Appraisal Orders.
Specialization on Client’s List.
Experience in both Inbound and Outbound projects
Delivering Sales for Canada’s second largest Bank MBNA Canada Bank (Outbound Project)
Handling Customer Service and Up sales for AT & T (Landline service provider)
Responsible for the performance of a team of 8 members.
Quality Coordinator - Quality check for the work done by 8 associates.
Preparations of Internal QC report and daily sales report of the team
Call Monitoring and Sales Verification of a team of 8 Members
Reporting the team performance to the manager.
HR Management case studies