Estates Director
Doha College
Total years of experience :24 years, 4 Months
Responsibilities
• Management of newly constructed Educational Campus including post construction Defects Liability period Snagging and Defects management.
• Risk Assurance Management and consultation with Board members
• FFE Management Program - receiving and furnishing new campus facilities
• Design FM service briefs, tendering, awarding contracts, performance management (KPI), P&L - CAPEX & OPEX development and implementation.
• Develop and implement a Risk Management Framework, Environmental Health & Safety Standards to be introduced and integrated into Staff and Facilities Management program.
• Integrate best practices of Sustainability into GSAS Approved facility.
• Contracts Management and Implementation - Transport, Catering, Academy activities including Sports, Music and Performing Arts
• Management of multiple Educational, Residential, Retail and Commercial properties for the Investment Group in all asset management activities and ensure all relevant systems and procedures are fit for purpose and embody best practice. This included managing 25 staff and 250 contracted personnel in various disciplines and professions.
• Create and implement operational and capex budgets of AED 30 million per annum in leasehold, FFE, IT, Contractor Resourcing.
• Management of accommodation lease contracts valued at AED 9.7 million per annum.
• Compliance to ISO 9001, 14001, 45001 for Cleaning, Security, MEP, HVAC, Civil and Specialist services and HACCP for Catering.
• Design FM service briefs, tendering, awarding contracts, performance management (KPI), P&L - CAPEX & OPEX development and implementation.
• Facilities design reviews per construction and fit out projects.
• Create Procurement Policies and Procedures, develop vendor database, category management, budget creation and spending, asset database creation and enhancement, lifecycle planning and replacement, tendering FM services & leasehold improvement projects for 65, 000+ fixed assets.
• Develop and implement a Risk Management Framework, Environmental Health & Safety Standards to be introduced and integrated into Staff and Facilities Management program.
• Develop and maintain working relationships with multiple stakeholders in the business through reporting, training, workshops, inspections, compliance and general meetings.
• Integrate best practices of Sustainability into the procurement and facilities management aspects of the department to benefit operational costs, reduce carbon footprint, improvement of educational and commercial work environments.
• Create Staff Development Programs by identifying the strengths and areas for improvement of all departmental staff. Create educational and general training requirements including budgets, training programs, tools for assessment, coaching, empowerment and succession planning.
Achievements
Portfolio Statistics: GFA 56, 000m2
Asset Types: Offices, Retail, Restaurants, Carparking, Gallery, Heritage Listed Post Office.
Responsibilities
•Risk Management - investigate and report on accidents and incident on the property and carry out remedial work to prevent similar occurrences.
•Project Management - coordinate capital works for upgrade of Heritage Building with relevant contractor, authorities and investor.
•Management of Contractors - ensure all contractors satisfy the insurance requirements as required under the company’s Public Liability Policy. Ensure all work of contractors conform with Work Safe procedures and all legislation, including site house rules.
Achievements
•75% Reduction of Risks on Risk Register by implementing capex program to refurbish cooling towers, post office façade, HVAC and Electrical plant assets.
•Introduction of revised Work Place Health and Safety Legislation to ensure that all operations and maintenance conform with this and similar legislation in all instances.
•Standardised fit out and service delivery contracts and achieved 20% operational savings.
Portfolio Statistics: Saadiyat Island Plot Area: 2.43km2, GFA: 100+ support facilities
Asset Types: Public Domain, Golf Course, Art Gallery, Labor Camps, Office, Hotels, Leisure Facilities, Ancillary, Warehouse, Residential,
Responsibilities
•Implementation of Facilities Management strategy for Saadiyat Island including Abu Dhabi National Museum, St Regis Hotel, Gary Player Saadiyat Beach Golf Course and 600 executive villas including public realm.
•Develop and implement Facilities Management strategies including Sustainability, Maintenance, Commissioning & Handover, O&M Manuals, Risk Management and Capex & Opex Budgets.
•Support Infrastructure & Development team in Saadiyat Island logistics including project offices, site security, permanent and temporary utilities, labor camps, police, ambulance and island wide fire safety in excess of 100 facilities.
•Appoint and audit Facilities Management Service Providers for TDIC operators including Troon Golf, Anantara, Angsana and Westin.
•Establishing CAFM Application for TDIC Property Portfolio including standardization of building specifications.
Achievements
•Public Domain tender design and brief for 600+ villa community including parks, roadways, district cooling, waste management, public lighting, drainage.
•Adherence to Estidama Sustainability operational guidelines for existing labor camps, site offices, golf course club room and Facilities Management service provider delivery SOPs’.
•Facilities Management design input for hotels, galleries and villa developments.
•Standardized Saadiyat Island Facilities Management services including the improvement of fire life & safety services, emergency generator, centralized chiller operations, water and fuel supply to development infrastructure projects.
•Assisted in the creation of asset tagging for a centralized MAXIMO asset management program and CAFM system for FM vendors to integrate for PPM schedules.
Data Centre, Retail Bank, Yas Island Grand Prix, Developers
Asset Types: Retail Banks, Data Centre, Residential, Commercial, Leisure
Provided Facilities & Project Management services in Operations, Strategy, Sustainable building design principles.
Achievements
•Designed and executed a FM service model for 25 Branches and Head Office locations for Islamic Bank in U.A.E valued at AED 11.4 million per annum.
•Facilities Management support to construction and fit out operations for the Abu Dhabi Yas Island Grand Prix Circuit.
•Development of FM website portal to include Risk Management, Maintenance Strategies, Commissioning & Handover, Tender Documents, Audit and Quality Control.
•Development and implementation of FM procurement, contract management, service delivery and internal training for FM support team.
•Incorporation of USGC LEED principles to design brief for assorted projects;
•Established consultancy practice by developing company structure and recruiting selective professions to deliver LEED to assorted projects in Dubai.
•Business Development of consultancy involving presenting business concepts and education on LEED design.
Portfolio Statistics: Downtown Jebel Ali, Jumeirah Village Triangle projects
Asset Types: Commercial, Public Domain, Residential, Ancillary
Responsibilities
•Consult on Risk Management, Operational, Occupational Health & Safety, Soft Services and MEP services for construction site operations;
•Establish operational procedures for Limitless Property portfolio for U.A.E;
•Consultative role in design and development of new projects in U.A.E;
•Establishing Sustainability initiatives for the Development, Design and Property Management Departments.
Achievements
•Implemented sustainability standards including USGBC LEED rating system for Design and Development projects in Dubai.
•Represented Facilities Management for Dubai World committees in assorted initiatives in Sustainability and Environmental Management.
•Developed and implemented Facilities Management policies and procedures for the Property Management Department.
Portfolio Statistics: 66, 000m2 Forest Hill Mall, 198, 000m2 Chadstone Mall
Asset Types: Retail, Cinemas, Commercial, Leisure, Hotel, Car Parking, Ancillary
Responsibilities
•Manage AUD25/AUD6 million operations/capital expenditure for Hard and Soft Services.
•Risk Management Facilities Management functions of center operations including public liability, building infrastructure and operations.
•Coordinate and manage fashion, PR, marketing events in the center
•Fit out project management
Achievements
•Risk Management - Ensured essential service maintenance schedules adhered to. Audit prepared and presented, resulting in 93% grading.
•Implemented sustainability initiatives in water, electricity and waste management.
•Developed and implemented CFSPM policies and procedures to center whilst in gradual transition of ownership of facility.
•Implemented water saving initiatives, Food Hygiene QA program and building improvement practices to reduce public liabilities risks.
•Implemented the Security Initiatives for Soft services, Counter Terrorism and Emergency
Melbourne AUSTRALIA
Portfolio Statistics: 820 apartments
Asset Types: Retirement accommodation
Responsibilities
•Management of building operations, maintenance and upgrades.
•Development and implementation of policies and procedures for ‘Greenfield’ developments;
•Input into building design for aged care facilities, contract and project management of developments;
•Assist General Manager in management of company operations, staffing, emergency, OH&S and general issues
•Integrate all Management Systems (i.e. Risk, Security, Healthy & Safety, Quality, Environment, and Product) into an overall Management System.
Achievements
•Implemented Essential Services regimes for facilities which brought the centres into compliance with State regulations.
•Restructured the risk management culture of the Corporation in order to respond to the need to reduce cost, be more responsive, competitive and customer-focused.
Melbourne AUSTRALIA
Responsibilities
•Created a three-year business plan with matching yearly budgets, workforce requirements, and projected revenues;
•Administrative support to AXA superannuation/insurance for top selling Australian agents;
•Client service and management of commission payments for AXA sales agents.
courses: Majors in Risk Management, Sustainability, Facilities Management, Project Management
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courses: USGBC) LEED Accredited Professional Sustainability Reporting Knowledge of Building Management Systems including FM Concept, MAXIMO, QFM, PINNACLE, ORACLE Risk Management
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