ستيفن سرور

Verified and reviewed 100+ customer records weekly, ensuring 99.8% data accuracy and full compliance 100%
Reduced data entry errors by 20% through meticulous processing of:
• Personal identification details
• Branch-specific information
• Bank account data
Accurately managed data integration in Verto system (CRM) and linked 50+ accounts weekly to BOS terminals.

• Mastered the banks money transfer system and processed 50+ daily transactions.
• Enhanced customer service efficiency by 15% through accurate inquiry documentation and streamlined department
referrals.
• Promoted digital banking solutions, including:
Issuing 30+ Meeza cards monthly with a 98% customer satisfaction rate.
Activating BM Wallet smart wallets, increasing digital adoption by 20% during the training period.