Stevie Chinseu

• Delivered high-standard table service for 100+ guests per shift in a busy
restaurant, consistently receiving positive feedback for professionalism
and attentiveness
• Mastered detailed menu and wine knowledge to provide
recommendations that enhanced guest experience and increased upsell
revenue
• Managed full table lifecycle: greeting, order taking, service timing,
billing, and farewell with 99% POS accuracy
• Collaborated with kitchen and bar teams to coordinate orders, resolve
issues quickly, and maintain smooth service flow during peak periods
• Trained and mentored new waitstaff on service etiquette, hygiene
protocols, and customer engagement standards
• Maintained strict compliance with health, safety, and restaurant SOPs to
uphold brand reputation.

• Provided direct customer service, product advice, and complaint
resolution, building a base of loyal repeat customers
• Managed inventory, stock rotation, and cash reconciliation with high
accuracy and accountability
• Supervised daily operations and trained junior staff on customer care and
sales procedures
• Developed strong communication and problem-solving skills serving
diverse clientele