Su Yee Htike

As a Supervisor at L’ETO Café, I was responsible for overseeing daily operations and ensuring a high standard of service in a fast-paced, premium dining environment. I supported the management team in leading staff, maintaining operational efficiency, and delivering exceptional guest experiences aligned with the brand’s standards.

Key Responsibilities:

* Supervised and coordinated daily front-of-house operations to ensure smooth service flow
* Led, trained, and motivated team members including baristas, cashiers, and service staff
* Ensured excellent customer service and handled guest inquiries, complaints, and feedback professionally
* Monitored staff performance and maintained high service and hygiene standards
* Managed staff schedules and shift planning to ensure adequate coverage
* Oversaw cash handling, billing, and POS operations
* Assisted in inventory control, stock ordering, and supplier coordination
* Ensured compliance with health, safety, and company policies
* Supported management in achieving sales targets and operational goals

Key Skills:

* Leadership and team management
* Strong customer service and communication skills
* Problem-solving and decision-making abilities
* Ability to work under pressure in a fast-paced environment
* Knowledge of POS systems and basic reporting
* Attention to detail and organizational skills.

Job Description:
Worked as a Supervisor & Barista, managing daily front-of-house operations while preparing high-quality coffee and beverages in a premium dining environment.

Key Responsibilities:

* Supervised daily operations and ensured smooth service flow
* Led and trained staff to maintain high service standards
* Prepared specialty coffee and maintained consistency in quality
* Provided excellent customer service and handled guest concerns
* Managed staff shifts, POS operations, and cash handling
* Assisted with inventory control and stock management
* Ensured cleanliness and compliance with health and safety standards.

Worked as a Sales Executive at Danube Home, delivering excellent customer service and driving sales in a fast-paced retail environment specializing in home furniture and décor.

Key Responsibilities:

* Assisted customers in selecting furniture, home décor, and interior solutions based on their needs
* Achieved sales targets and contributed to overall store revenue
* Provided product knowledge and recommendations to enhance customer experience
* Maintained showroom presentation and visual merchandising standards
* Handled billing, POS transactions, and customer inquiries
* Built strong customer relationships to encourage repeat business
* Coordinated with team members to ensure smooth store operations.

customer service