Suad Almanei, Customer Services Manager

Suad Almanei

Customer Services Manager

PL

البلد
المملكة العربية السعودية - الخبر
التعليم
بكالوريوس, Economics
الخبرات
15 years, 11 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :15 years, 11 أشهر

Customer Services Manager في PL
  • المملكة العربية السعودية - الخبر
  • أشغل هذه الوظيفة منذ مارس 2023

▪ Improving merchant's experience and achieving customer satisfaction
▪ Building the correct content for Text messages, Auto-replies, Chat system, and Emails
▪ Develop service procedures, policies, and standards of the Customer Service Department
▪ Prepare and Analyze statistics of reports, evaluations, complaints, invoices, and ACL matrix
▪ Follow up with my team to submit a timely response to any inquiries and complaint
▪ Account manager of the VIP merchants

Training Specialist في Nesma
  • المملكة العربية السعودية - الخبر
  • أبريل 2019 إلى أبريل 2022

▪ Design & provide a training course: Business Ethics - Leadership - Decision Makers - interpersonal skills - Delegation and Quality Cercle others
▪ Provide an Induction program for new employees in Arabic and English
▪ Coordinate Internship Program - Co-op Training and Business Ethics program
▪ Conduct employee surveys, reports, invoices, and plans
▪ Help the Training & Development Unit work run smoothly and efficiently for
training projects and tasks, as well as overseeing the work of junior staff.
▪ Sign language spokesperson

Trainer and career advisor في Elm Company
  • المملكة العربية السعودية - الدمام
  • يونيو 2014 إلى أبريل 2019

Plan / Deliver Campaigns for Employability Courses, using appropriate methods and materials.
Design training sessions on soft skills, employment skills, HR training, and more.
Create, publish, and maintain training schedules and related reports.
Prepare / Conduct daily inductions both indoors and outdoors.
Motivate and encourage Job Seekers to become Job Ready.
Keeping up to date with labor market information and academic developments

Customer Service Representative في Alrajhi Bank
  • المملكة العربية السعودية - الشرقية
  • يونيو 2005 إلى فبراير 2012

Open current accounts for retail customers and small companies

Deal with customer inquiries or complaints

Inform the customers’ on the proper way of using and availing of the various Electronic banking channels

Train the staff of section in new selling products

Ability to work as Manager Branch and Teller when the work needs it

الخلفية التعليمية

بكالوريوس, Economics
  • في King Saud University
  • فبراير 2004

.

Specialties & Skills

Presentation Skills
Mentoring
Organization
Customer Service Skills
Training
Team Working
Good Communication & Presentation skills
Self-Management & Time Management
Willing to learn and proactive
Excellence customer service
staff training
soft skills
performance management
sourcing
recruitment operations
customer service
outlook
office administration
Coaching skills
Knowledge of the Saudi Labor law
High work ethics
Training skills
planning
teacher training
personnel recruiting
marketing
microsoft powerpoint
negotiation
operation
problem solving
research
digital marketing
teamwork
organizational development
performance appraisal
people management
office management
operational hr
marketing management

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الفرنسية
مبتدئ

العضويات

Saudi Economical Association
  • member
  • February 2002

التدريب و الشهادات

TOT Train of the Trainers (تدريب)
معهد التدريب:
Mostashark Institute
تاريخ الدورة:
January 2017
المدة:
32 ساعة

الهوايات

  • Reading, writing and flowers