Suada Cejvan

•Develop and implement marketing campaigns and strategies to meet total enquiry and cost per enquiry targets.
•Plan and manage the execution of marketing and enrolments strategies to improve enquiry conversion.
•Manage all aspects of the Enrolement Lifecycle to ensure parent satisfaction, ease of application process and consistency across all GEMS schools.
•Establish and manage Front of House short and long term goals, KPIs and objectives to ensure achievement of business objectives.
•Develop and deliver Front of House Customer Service Training.
•Assist on ongoing competitor benchmarking and reports to improve strategic planning and decision making.

Standardize the Enrolment Lifecycle across all GEMS Schools to improve operational efficiency and conversion rates.
•Develop and maintain a close relationship with the Registrars of an assigned cluster of schools and ensure that appropriate process is implemented to deliver high level of customer service.
•Deliver hands-on training to existing and newly appointed Front of House Teams
•Develop and update Registrar’s Manual.
•Assist Marketing Team in all marketing and communication plans related to assigned cluster of schools.

Managing administration team to ensure professional level of customer service is always provided.
•Administering placement tests and offering places to qualifying students
•Managing and maintaining an accurate record of all students in school and report them weekly to corporate office/daily to school CEO.
•Conducting School Tours as well as VIP Tours on daily basis
•Updating and managing school systems, OASIS and SIMS, as well as the Educational Authority website to ensure that all data is accurate.
•Meeting with prospective parents and helping them understand registration procedure and different Curriculums followed by GEMS schools.
•Training other GEMS Front of House teams

, Wichita, KS
•Performed financial analysis to pre-qualified loan applicants as well as provided client consultation on financing options and mortgage programs.
•Ensure loan agreements are complete and accurate according to bank policy as well as maintain database and monitor performance of loans.
•Managed daily operations of the branch in the absence of a Manager.
•Started new customer relationships while strengthened the existing ones by listening to a customer and recommending appropriate products.
•Delivered professional sales advice and appropriate solutions through in-store and outbound activities.
•Implemented sales strategies to consistently meet and exceed assigned goals for which I received three “Quarterly Award of Excellence”.
•Assisted Branch Manager with coaching and recruiting new associates into the branch.
•Trained and supervised new and existing tellers on different sales strategies and how to provide a friendly environment to ensure satisfaction and loyalty to all bank customers