Lead QA and Audit Analyst
StarHub Ltd
Total years of experience :23 years, 6 Months
Process Definition & Process Improvements
• Identify and analyze core processes and workflows.
• Determine the ownership of the various processes.
• Facilitate Focus Groups and Workshops with SME's.
• Validate existing As-Is processes.
• Document new process, work flows and process changes.
• Develop Process Maps.
• Identify and improve processes based on Internal Audits, SQA activities and stakeholder feedback.
Software Quality Assurance / Process Implementation
• Strategize Process Deployment.
• Guide the Project Managers and teams in adapting the defined processes.
• Assist the Project Managers in process tailoring to meet their project requirements.
• Prepare and Conduct Process Training.
• Perform Metrics Analysis at the IS level.
Internal Audits
• Plan for audits for Information Services projects.
• Evaluate projects and systems to provide assurance that they adhere to the defined processes and standards.
• Report on process and existing control deficiencies to the management.
• Provide suggestions for improvement after discussions with the stakeholders.
• Raise Non Conformances and track them to closure.
• Coordinate audits with the external auditors
Requirements Gathering and User Acceptance Testing
• Gather Requirements and conduct User Acceptance Testing for team related applications.
• Document User Acceptance Test scenarios and results.
Business Continuity Management
• Business Continuity Management Coordinator for IS.
• Conduct Department Risk Analysis and Business Impact Analysis Exercise.
• Develop and Maintain the Business Unit Business Continuity Plan and Pandemic Flu Plan.
• Conduct the Call Tree exercise and coordinate the Disaster Recovery exercise.
• Conduct BCM Training for the Business Unit.
Performance Management and Vendor Management
• Coordinate the IS Department KPI setting for the Balance Scorecard.
• Track and validate Department KPIs (mid year and year end) for submission to the Corporate Performance Management team.
• Raise and Track KPI Change Requests.
• Vendor Management for Research Services.
Process Definition & Process Improvements
• Process Champion for Metrics, Risk Management and Organizational Training.
• Identify core processes and workflows and analyze them.
• Facilitate Focus Groups and Workshops.
• Validate existing processes.
• Identify and improve processes based on Internal Audits and stakeholder feedback.
• Planning and Implementation of OPI activities.
Software Quality Assurance / Process Implementation / Product Testing
• Implement CMMI Level 3 processes.
• Facilitate Process and Tool usage.
• Conduct Project Management Reviews along with the Senior Management.
• Conduct Process Clinics, Quiz sessions for process awareness
• Conduct sample testing of products before delivery to the client.
• Review Tailoring and Deviation requests.
• Consolidate metrics for the projects in my Line of Business and analyze the metrics.
• Conduct project health checks to identify risks and process issues.
• Report the project health to the EG-IT Senior Management.
• Editor of the Quality Newsletter to spread Quality awareness in the organization.
• Report monthly to the QAG on project and process status.
Internal Audits
• Plan for Internal Audits for other Lines of Business.
• Conduct the Audit Opening Meeting to brief the stakeholders and inform them of the audit scope and plan.
• Audit projects (of other Lines of Business) to check for adherence to CMMI Level 3 processes and organization standards.
• Report the non conformances to the management.
• Raise non conformances and track them to closure
Accenture: as SQA (Team Lead and Engagement Lead)
Software Quality Assurance / Process Implementation
• Perform SQA activities for assigned projects.
• Provide knowledge of process and quality.
• Assist projects in using the Accenture Delivery Suite (ADS).
• Facilitate configuration and setup of the PM tool (Global Delivery Dashboard).
• Conduct Process Training.
• Review the Project Plan and other related plans like Quality Plan, Configuration Management Plan, and Risk Management Plan.
• Facilitate the teams on topics related to estimation models, peer design or code reviews, project management, configuration management, quality assurance, DAR and defect prevention.
• Conduct project monthly reviews.
• Facilitate learning and reuse from prior projects.
• Guide and support projects in metrics selection, data collection mechanisms, setting goals, Metrics Analysis and Defect Prevention.
• Facilitate Process Tailoring.
• Help the PM in identifying the candidate issues for conducting DAR, and facilitation.
Process Definition & Process Improvements
• Define processes for Accenture Development Methodology as a part of SEPG.
• Document new process and work flows and coordinate with other Delivery Centres.
• Provide Organizational Innovation and Deployment inputs.
Internal Audits
• Plan for Internal Audits.
• Conduct Audit Opening Meeting to brief the stakeholders and inform them of the audit scope and plan.
• Audit projects against the ADM processes.
• Raise non conformances and track them to closure.
• Update management with the audit progress and status.
Accenture Manila (SEPG): as Metrics and Defect Prevention Team Lead
Metrics and Defect Prevention
• Formulate and maintain the Manila Center Metrics and DP Program.
• Provide guidance in the roll-out, training and implementation.
• Monitor and support the project-level metrics and DP activities.
• Approve the Metrics Tailoring Checklists and Metrics waivers.
• Coordinate metrics-related activities with the Global Delivery Center Network.
• Provide Metrics Data and Analysis for client presentations / inquiries.
• Prepare the overall Metrics Report for the monthly Senior Management Quality Meetings.
• Formulate the Manila Center Goal-Question-Metric on a semi-annual basis.
• Ensure that the Process Capability Baselines are computed on a quarterly basis.
• Conduct CCB meetings on a semi-annual basis to get approval for the proposed GQM, metrics and DP changes.
• Ensure that the Metrics and the DP Training Materials are updated.
• Approve the Metrics Reports and the Metrics Analysis Reports.
• Organize and facilitate the Manila Center DP groups.
• Ensure that the Organization DP Plan is monitored, executed and updated.
• Work with the MSG Lead to manage the MDP resources and to develop their skills.
• Provide MDP updates to be communicated to the Manila Center.
Team Management
• Performance Evaluation for MDP team members.
Process Definition and Process Implementation
• Solely responsible for defining the Measurement Programme.
• Define processes and work on process improvement to aid in the continual improvement of the “Optimus”(QMS).
• Process consulting for the Web technology projects.
Internal Audits
• Conduct Internal Audits.
• Raise non conformances and track them to closure
Software Quality Assurance
• Process Owner for Quantitative Process Management and Software Quality management.
• Perform Software Quality Assurance activities.
Software Quality Assurance
• Process Owner for Quantitative Process Management and Software Quality management.
• Perform Software Quality Assurance activities.
Process Definition and Software Quality Assurance
• Implement, maintain and verify process changes in the organization.
• Assist in framing the “Qu∑st” (QMS).
• Conduct periodic project and milestone reviews.
• Check adherence to coding standards, Quality processes and procedures.
• Conduct metrics training.
• Conduct QMS disseminations.
Internal Audits
• Conduct Audits.
• Involved in achieving the ISO 9001:2000 certification from KPMG.
Development in Pro*C and Oracle
• Citibank India project called RBI, which is used to report customer level of outstanding, and facilities to the Reserve Bank of India on a quarterly basis.
• Citibank India project called the Account Profitability Accumulator (APA). This system residing on the Financial Management System is used for Management Reporting and Decision Support.
B.Sc. (Maths with Computer Applications as Applied Component) University of Mumbai