HR Process Excellence - Group HR Shared Services (Promoted Role)
Al Ghurair Investment
Total years of experience :12 years, 2 Months
Reporting directly to Executive VP - P&C Shared Services, accountable for entire HR Shared Services function for entire Group which consist of 28, 000+ employees / 28 BUs by developing more streamlined HR operational process across the Group and thus optimize the existing process and resources in place. Liaise with other functional leaders and understand the scope of continuous improvement & other operational challenges to support them with developing and implementing the best-in-class processes which enables the HR Shared Services to provide excellent customer service by completing the activities as per SLAs/Improves the KPIs.
Responsibilities:
• Collaborate with HR Shared Services teams (People Services, Recruitment, Payroll, Govt Relations & Business Support Service) to
identify process improvement opportunities, this includes working with cross-functional teams to implement process improvements
and achieve project goals
• Develop and utilise Methodologies, Processes, Models and Metrics to provide accurate information for end-to end process
• Develop and maintain process documentation and standard operating procedures
• Develop tools and methodologies that reduce process waste and complexity and improve cost and productivity
• Conduct benchmarking and research to identify best practices and process improvement opportunities
• Identification and implementation of improvement initiatives
• Establish a continuous improvement culture and grow the improvement skill level within HR Shared Services
• Initiate Business process modelling through the accuracy of process mapped and adherence to standards
• Monitor and track process improvements metrics and KPI's to measure effectiveness of process improvement initiatives
• Provide training and educate team on new processes and continuous improvement practices
• Continuously identify improvement of process and systems in terms of quality, speed, cost, and technology innovations
• Proactively working with a wide range of stakeholders and functional teams for process excellence purpose
• Proactive identification of potential risks related to statutory requirements, processing and policy, governance misalignments and
overly complex and ineffective processes
Reporting directly to Executive VP - P&C Shared Services, accountable for entire HR Shared Services function in Abu Dhabi region supporting HR operations of all BUs / entities in the region with population of over 6000 employees. Direct reports of 9 team members, responsible for daily HR operational activities.
Working closely with Executive VP - P&C, with designing and implementation of HR policies, develop and execute HR strategies in line with Group Vision for cultural transformation and performance optimization to uplift the HR customer service standards by process enhancements for organizational development, ensure the complete legal compliance with HR activities, improve employee engagement activities for increased productivity and retention, foster teamwork, inclusive working environment, diversity, and sustainability in the organization.
As a team responsible for Onboarding, Offboarding, Talent Acquisition, Organizational Development, Employee Relations & Services, Visa Management, License and Certificate Renewals, Insurance Management, HRMS Implementation, and Legal Compliance.
Key Achievements:
• Successfully driven the change management and performance optimization within the team
o Fostered cultural transformation to develop inclusive environment and enhanced teamwork
o Re-designed the team structure, planned and executed reallocation of team’s responsibilities to align with shared services modal
o Identified the root causes and optimized team in line with shared services modal and helped to maintain better work-life balance
of team members
o Laid off non-performers from team for the purpose of lean organisation design which helped to eventually achieve cost saving of 200K per year
o Developed dashboards and single tracker files for all BUs which helps management to have better overview of HR operations
• Introduced enhanced onboarding process in line with corporate culture for purposeful transformation of potential candidates into
top-performing employees which directly helps with organizational development
• Setup automated way for employees to raise grievances and established SLA to resolve the issues within 72 hours
• Improved off-boarding SLA by reducing the process completion from 14 days to maximum 8 days
• Closely monitored, assisted, and supported Group GR team on LC amendment completion of 6000 employee within deadline
• Manages the pension scheme of Emirati employees in Abu Dhabi region without penalty and in complete legal compliance
• Within 6 months, management’s vision of Shared Services concept for Abu Dhabi region was translated into action
• Cost Saving Projects:
o Identified a new main Tawjeeh centre for region which helped to achieve cost saving of AED 300K in a year
o Streamlined process to serve Operations in a better way that eliminated unwanted cost impact in terms of penalty
o Prepared Shared Services budget for FY23 and liaised with other depts. to realign/transfer few inappropriate budgets from shared services which reduced budget by 500K for year
• Taken initiative and completed WRC registration for all entities in AUH for smooth workflow pertaining to visa related activities
• Liaised with finance to simplify reconciliation of visa related credit card payments which saves 2 - 3 man-days per month
Reported to the Senior HR Manager, responsible for supporting organisational growth and accountable for recruitment, employee relations, HR administration, learning and development, employee incentives, performance management system, comp & benefits for 700 employees. With dotted line responsibility for 4 team members, responsible for providing day to day management and support. Assisted the Senior HR Manager in providing counsel to the senior management team, setting and delivering people strategies, driving efficient HR operations and promoting a culture of engagement and development. Assisting in advising senior management on organizational design, change management, career development and internal HR communications. Overall, as a team responsible for HR systems, Payroll, Benefits, Site services HR processes including Mobilization, Workforce Optimization, Visa's, Emirates ID, Medical, Employee Lifecycle, HRMS implementation, Employee Services, Payroll, Onboarding, Offboarding, Human Capital Management, Legal Compliance, Recruitment and Government Services, for the 700 staff. Key achievements:
•Driven the organizational development by successfully developing & handling the culture change management, leadership development and succession planning. o Drove an improvement in the employee participation for the employee opinion survey to 93% (4.19 score out of 5) and the development of employee satisfaction initiatives.
•Developed strategies pertaining to employee retention & employee development: o Designed and introduced a structured onboarding process for new joiners. o Reached and maintained an industry-low turnover of 1%, through astute recruitment, onboarding and employee development o Originated performance improvement plans for less productive employees
•Developed and implemented streamlined HR policies/procedures, including work from home policy, flexible working hours and annual leave entitlement.
•Designed optimized and lean organisation structure for more efficient operations and eliminated inefficient resources which helped with cost saving of around 500K per year
•Led the implementation of HRMS and later, new functionality of the HRMS modules: o Drove a reduction of 4% of overtime payments per month by implementing more accurate system control. o Savings of 3 man-days per month a s result of the introduction of a single click automated CTC report.
•Initiated an amendment to the talent acquisition strategy leading to the initiation of road shows in India: o 150 employees hired p.a. from India with minimal recruitment costs.
•Successfully driven the benefit harmonization project to standardize employee benefits to eliminate disparity among all the white collared category employees.
•Ensured timely completion and payroll payout with 100% accuracy as per the UAE labor law and HR policy.
•Identified, planned, and smoothly executed restructuring of over 350 employees due to closure of one business entity
•Supported Safety department by conducting detailed investigations on LTI/incidents to identify if any policy/procedure violation has happened and taken disciplinary actions in case of any. o Helped to reduce number of LTIs drastically from 12 per annum to 2 incidents. o Contributed much to develop a good safety culture among the organization.
•A champion of employee wellbeing led the introduction and roll out of wellbeing initiatives including basic fitness and vision tests, 1 free annual full body check-up benefit included in the medical insurance policy, Covid vaccination drive to name a few.
•Oversaw and managed regulatory compliance for Covid 19 protocols - includes updating management on the changing guidelines: o Managed the introduction of Covid protocols internally, including the liaison with the Government for active cases and ensuring a safe workplace. Zero fines incurred for non- compliance. o Designed and rolled out the work from home and subsequent return to work policies, ensuring employee safety, wellbeing and whilst safeguarding business continuity.
Reported to the HR Manager, as a team of 10, responsible for the complete HR function for the 3, 000 staff including payroll, training and development, talent management, manpower planning, recruitment, attendance management, reporting and driving continuous improvement through the amendment of policies and procedures. Key Achievements:
•Designed and facilitated training sessions to upskill the team & improving internal capability: o Managed a training needs analysis to be conducted for all technicians.
•Exceeded all KPI's: o Reduced absenteeism rate to 1.75% from 5% as a result of the introduction of awareness sessions, counselling and disciplinary procedures. o 80% of all planned training completed (target 70%).
•Efficiently taken over the responsibility of new manufacturing plant and developed HR team for the smooth functioning
•Improved staff engagement and motivation with the introduction of industry best practices including the introduction of compensatory day off for over time worked if staff not eligible for overtime payments.