subramani krishnan

Customer Care Associate at Max

• United Arab Emirates
• July 2009 to March 2010

Customer Care Associate

• August 2006 to December 2008

Store Manager at Levis

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Department Manager

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WORK OUTLINE: Supervising inventory/Customer Service/Sales Target achievement /Managing Floor Discipline/Maintain Internal Store Records/leading a team of 14 Staff’s /Following up for FMS & SMS & take decision accordingly. Managing and supervised 4 team members.

Store Manager

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WORK OUTLINE: Customer Service/ Sales Target achievement / Following SOP /Cashiering/
Maintain Internal Store Records/Inventory/Leading 12 Sales Associates/
Following up for Customer requirements /Store activity planning. /Eoss Activity/ Manpower handling/Store promotional activity.

STORE OPERATIONS

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Overseeing the daily operations of the retail establishment and work of team members. Ensuring that customers have a pleasant shopping experience and queries are answered promptly. Managing the floor discipline and records of transfer notes.

INVENTORY MANAGEMENT: Performing an array of in-store inventory operations. Monitor all aspects of stock management regarding its control, transfer, receiving etc. Effectively scrutinize the non moving stocks and fast moving stocks and handle shrinkage levels.

MERCHANDISING: Processing and replenishing merchandise on the sales floor by participating in receiving and monitoring sales floor stock. Executes pricing strategy by tagging merchandise to accurately reflect pricing on all new items, sales, price changes etc. make recommendations towards development of strategic annual seasonal plans consistent with company goals.

CUSTOMER RELATIONSHIP MANAGEMENT: Creating an inviting environment through visual appeal of store and working towards high quality service. Understanding customer’s needs and improvising or customizing the product and services according.