Manager - System Support
Ajman Bank
Total years of experience :21 years, 2 Months
• Being played a Techno-Functional role.
• To gather requirements for new systems or existing system enhancements and work with different stakeholders to formulate and document system requirements.
• Verify requirements in terms of system capability, market practices and suggest optimal solution to the stakeholders.
• Provide technical expertise and recommendation in assessing new IT software projects and initiatives to support and enhance existing systems.
• Lead in-house T24 development and co-ordinate other development partners.
• T24 system Interface development/modification and integration with other external systems (ATM/CCDM, Internet Banking, Loan Origination System, IVR/Call Centre, WPS, FTS, ICCS and more).
• Investigate, analyze and resolve problems related to T24. Perform advanced system repairs and provide technical assistance.
• Produce technical documentation for new and existing systems.
• Administration, configuration and maintenance of T24 application servers.
• Ensure availability and system performance of Core Banking System.
• Troubleshooting and problem resolution of Oracle 10g/11g (RAC/ASM) Database on AIX.
• Create Test plans, Test Scripts and take part in SIT/UAT.
• Provide post-live system support to end-users.
• Provides assistance and advice to business users in the effective use of applications.
• Identify opportunities for continuous process improvement.
• Test Planning, Test case preparation as per SRS.
• Test Execution as per test scripts.
• Conducting SIT and UAT.
• Administration of T24 Application Server (on Red Hat Linux AS 4) and Database Server (Oracle 10g on AIX).
• Played a vital role as a developer for the local development and customization team.
• Played a leading role in branch roll-out and data migration. Extraction of data from legacy system, mapping of legacy data to T24 files, development of tools for data upload through OFS, data reconciliation.
• Assisted in preparing Business Requirement Specification (BRS) and designing functional mapping of business requirements to T24 modules.
• COB Management and performance tuning.
• Developed tools for extracting data from legacy system and to migrate to T24 through OFS.
• Generate business leads and design complete web solutions for clients.
• Developed PcBANK2000 (Proprietary banking software of LEADS Corporation) Host Interface conforming to ISO8583 derivative message specification.
• Developed PcBANK2000 Phone Banking Interface.
• Developed PcBANK2000 SMS Banking Interface.
• Installation, modification and maintenance of PcBANK/M (UNIX/COBOL, proprietary of LEADS Corporation Ltd.) branch banking software.