eProcurement Analyst
Tejari
Total years of experience :13 years, 3 Months
• Develop excellent client relationships.
• Present Tejari offering through various different media.
• Deliver consultancy to Tejari’s client base.
• Demonstrate first class communication skills, both verbal and written.
• Offer persuasive and convincing business case arguments at all times.
• Support the client through full implementation of Tejari software.
• Document the progress with each client at every stage of the sales and delivery process.
• Continuously strive to ‘up sell’ clients to increase their usage of Tejari’s services.
• Demonstrate knowledge of Tejari’s services & always promote best procurement practices.
• Resolve operational queries & issues for local & international suppliers + buyers efficiently.
• Educate & assist new users in understanding how to optimally use Tejari portals.
• Receive & process user/buyer operational requests with regards to the procurement portals.
• Proactively handling pending requests & prioritizing accordingly.
• Learning & applying best practices to ensure extraordinary service delivery & client experience.
• Build & maintain a positive brand identity for Tejari across all stakeholders.
• Research & identify relevant suppliers worldwide, for all Dubai Government Tenders.
• Introduce qualified suppliers to eSupply - Dubai Government's official tendering portal.
• www.eSupply.dubai.gov.ae
• Educate suppliers about the benefits of having an eSupply license.
• Advise them on the license application procedures.
• Achieve & exceed monthly revenue targets, while ensuring great satisfaction for government.
• Managing, motivating, and facilitating a team of 15 telemarketing agents.
• Delivering daily, monthly and quarterly team targets.
• Data analysis of all the data received and distributed.
• Quality check and control of all recorded calls.
• Retention of cancellation requests.
• Handling and servicing all customer complaints.
• Recruitment & training of new team members.
• Preparing daily, fortnightly and monthly MI reports & performance review presentations.
• Contacting 200+ customers on a daily bases.
• Telephonic generation of sales for the Lifestyle Protection Plan.
• Achieving the daily, & monthly targets.
• Top performer first two months (Photo published in the monthly Bancassurance Newsletter - FGB).
French Contracting Company
04/2012 - 04/2012
I received all inbound calls, and transferred them to the concerned employees. Was responsible for all the daily packages arriving from and being sent out through more than 5 different courier services. Distributed the packages respectively, to the concerned employees. Booking air tickets for my superiors and making all the other necessary travel arrangements. Preparing quotation booklets, printing, setting and binding them. Tracking all current projects. Greeting all the guests and making appointments for all the managers.
Multinational Company
Oilfield Services > 85000 employees
03/2012 - 04/2012
I received all inbound calls, and transferred them to the concerned employees. Was responsible for all the daily packages arriving from and being sent out through more than 5 different courier services. Distributed the packages respectively, to the concerned employees. Making international calls and recording all details. Booking conference rooms for various meetings. Greeting all visitors and guiding them through the base. Sale of the lunch coupons. Daily cataloguing of all claims made by the employees. All other duties assigned, as well as maintenance of the front desk.
Evaluation Services >200 employees
09/2011 - 09/2012
I made evaluation calls, to hotels that are clients of IFH. I had to book rooms, appointments, banquet events, also make enquiries, while doing so I had to evaluate the agents according to the standards of IFH.
Labor Supply & HR Outsourcing, >3000 Employees
06/2011 - 09/2011
I was appointed for Business Development. My daily tasks included tele-sales, generating leads, following up with potential clients and maintaining a database of prospect clients, as well as assisting in HR Outsourcing. I was also called in to substitute for any member of my team who was unavailable for the day.
Financial Services, >200 employees
01/2010 - 02/2010
I attended customers, received inbound calls, made photocopies, helped the cashier, made the memberships cards. I had volunteered for a 2-week internship, and learnt a lot about what the Money Exchange world is all about. Was placed in all departments for a short period of time, to learn how things are done.
BCOM - Finance at University Of Wollongong in Dubai 09/2010-01/2012 TOEFL-IBT at London Centre for Training and Consultancy 07/2010 - 07/2010 - Score : 99/120. GCSE, AS/A - Level - British Curriculum at AL Nahda National School for Girls College - 09/2008 - 06/2010 Subjects and Grades : Economics - (C), Business - (A). IGCSE - British Curriculum at Sherwood Academy High school - 09/1999 - 06/2008 Subjects and Grades: English - (B), English Orals - (1), Maths - (C), Economics - (B), Computer Studies - (A), Chemistry - (B), Physics - (B), and Biology - (A).