Supply Lead
Careem
Total years of experience :9 years, 3 Months
• Vendor Management - Onboarded new vendors and maintained the existing ones (Delivery Vendors)
• Increased from 2 Vendors to 22, covering all areas of Dubai and Sharjah and maintaining cordial relations with all
• Sourced, trained and managed a fleet of 420 captains, with the KPIs of NPS, ETA/ATA, Delivery timings, fulfillment and quality
• Planned and executed delivery marketing campaigns for Protein Bake Shop, Dyson, Kiri Cheese and Pretzel World for loyal Careem users
• Assisted Virgin Mobiles to train the Careem fleet for the biggest sim card delivery campaign
• Actively handled merchant relations, and built new ones to understand account management
• Co-ordinated with Account management and Marketing team during special promos to ensure a smooth experience
• Procured supply (Delivery riders) from Vendors as per the assigned budget
• Ensured accurate and timely payments to vendors and captains, as per agreed terms
• Set up a process of reporting for the team to analyze and deep dive into problem situations for solutions
• Check-ins, Boarding and Transfers.
• Providing excellent customer service with a problem-solving attitude keeping the policy in mind
• Handling Airport Operations and the assigned team
• Timely Check-ins, checking and verifying passports, visas, and other travel documents to avoid any delays for departure
• Boarding flights and closing them as per scheduled departure time, within the given policy closing time
• Assisting all passengers through all the concourses and transfer desks to re-connect them to other flights
• Following Standard Operating Procedures to avoid any uncertainties
• Offering Credit Cards, Personal Loans, and Business Loans
• Targeting 5 customers a day
• Opening accounts of employees from various organizations
• Tele calling and Cold Calling different groups of people
• Offering the easiest Financial solutions to all levels of people
• University of Pune 2012-2013 Pursuing III Year B.B.A, Finance,
• Indian High School Kindergarten - 7th Computer Awareness: • MS Windows 95/98/2000/ME/XP/VISTA/7 • MS Office (Ms Word, Ms Excel, Ms Access, Ms Power Point) • Internet and E-Mail. • Photoshop
• Cambridge International School 2007-2009 O levels including English and Maths - 12th (AS level)