Operation service manager
adwaa rent car company
مجموع سنوات الخبرة :23 years, 6 أشهر
Responsible of fleet maintenance and readiness /
Participating in setting the company's future plans & business strategies \ defining goals and priorities, which enable the execution and achievement
Implementing operational policies, systems, procedures and guidelines to ensure operation and apply budgetary controls..
Evaluating of service financial reports.
Reviewing of periodic management accounting reports, variance analysis and recommend corrective actions.
Budget preparation and control
Fixed assets management & control
Plan (direct & coordinate) the operation marketing seasons of the products and manage services of the company.
Strategic responsibility for the operations of the company kingdom wise.
Formulate budgets and implement them with suitable controls.
Manage growth effectively and initiate plans for growth above and beyond existing levels of performance.
Develop and execute policies & procedures to implement the vision of the board in terms of management and performance.
Continually oversee and monitor performance of all units of the operations.
Research, analysis and monitors financial, technological and demographical factors so that market opportunities capitalised on and the effects of competitive activity be minimized.
Ensures effective control of marketing results and that corrective action takes place to be certain that the achievement of marketing objectives are within designated budgets
CSI
Warranty
Yearly forecast for the Brands/fleet
Market research
National training and developing of manpower
Service designing & lay out
Service auditing of all locations
Product support to all locations (technical / Non)
Drawing up of service contracts for fleet customers.
Recruitment for the workshops
Managing the job done and details to meet delivery deadlines and quality standards.
Handle difficult inquires and troubleshooting; communicate with technicians and foremen, supervisors, managers to resolve problems with speed and accuracy
Making service profit and loss reports.
Productivity reports as well as mid reports
Technician's efficiency reports preparing.
To manage the service business with high efficiency and accuracy,
Insure the aftersales staff has completed their on-job training and provide them with the latest technical training information like TSB`s and bulletins, EPC, LTS, , ,
Guidance & supervising of Fix it right first time program in the dealer ship.
Preparing regional budget and technician’s productivity, efficiency, time utilization reports.
Preparing annually action and business plans
Preparing bi-yearly operation presentation to the VP including the monthly budget against actuals
Carry out annual staff appraisals and evaluation
Responsible of fleet readiness and spare parts supply an availability / workshop staff selection
workshop tools & equipment/monthly target for workshop / budget preparation for sevice department/bi yearly reports to top management
Education : masters of quality /bachelore of mechanical engineering / masters of technical studies