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تم إلغاء حظر المستخدم بنجاح
على الخنيزي, Regional Operations Manager MENA

على الخنيزي

Regional Operations Manager MENA·Al Futtaim Group

المملكة العربية السعودية

بكالوريوس, Business Administration

الخبرة العملية

مجموع سنوات الخبرة: 17 سنوات, 9 أشهر

Regional Operations Manager MENA

نوفمبر 2021 - حتى الآن

Al Futtaim Group

الرياض، المملكة العربية السعودية

نوفمبر 2021 - حتى الآن

• launched Al-Futtaim's new business in the Middle East market.
• Develops and executes strategic plans for MENA operations, optimizing supply chain, logistics, and distribution.
• Leads and mentors operational teams to achieve targets and enhance efficiency in the MENA region.
• Cultivates key stakeholder relationships to streamline operations and drive growth.
• Analyzes market trends and opportunities for operational improvement and expansion.
• Ensures compliance with regional regulations and company policies.
• Fosters cross-functional collaboration to align operational strategies.
• Drives continuous improvement and cost reduction initiatives for enhanced performance.
• Monitors KPIs and metrics to inform decision-making and drive success.
• Prepares concise reports and presentations for senior management.

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
الإدارة

Associate Business Development Manager

يناير 2010 - فبراير 2020

Al-BAYAT Business Group

الشرقية، المملكة العربية السعودية

يناير 2010 - فبراير 2020

• Chief advisor for group businesses/projects/owners.
• Planned, monitored, and implemented business plans for continual growth.
• Conducted market research, enhancing market share and competitiveness.
• Designed marketing strategies, advertising, and public awareness campaigns for improved brand recognition.
• Travelled overseas, establishing partnerships, and overseeing transactions for international business expansion.
• Provided ongoing guidance to the workforce, improving employee satisfaction and team performance.
• Conducted training and motivation sessions for the entire Group Workforce.
• Maintained and updated the company website, intranet, and marketing pages.
• Managed and built a strong presence on social media platforms.

مجال الشركة:
خدمات الدعم التجاري الأخرى
الدور الوظيفي:
الإدارة

Marketing Manager

يونيو 2014 - مارس 2017

Poly-Tech Maintenance & Industrial Operation co. Ltd.

الجبيل، المملكة العربية السعودية

يونيو 2014 - مارس 2017

• Planning and developing marketing strategies and assuring the company services noticed by it's targeted audience.
• Making and executing business plans, provided with company targets and plans.
• Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
• Dealing with all of the company clients, such as \[Aramco - Sabic Companies- Sadara -Maaden- etc.\] and provide them with engineered Offers, services, and solutions designed as per their needs, assurance of satisfaction
• Analyzing Saudi Market and providing creative and adaptive plans to accommodate the continuously changing and evolving industrial market.
• Set service pricing for current and new products/services to meet revenue and profitability goals, and fit with the competition in the total market
• Ensured clients were satisfied and would continue their business with the company.
• Leveraged market and competitor data to identify market opportunities and gaps.
• Developed marketing plans to support department strategies.
• Achieved and maintained sales goals, and increased the company access to it's targeted clients, by 50%.

مجال الشركة:
الصيانة التقنية
الدور الوظيفي:
الصيانة والإصلاح والدعم الفني

Quality Assurance Officer

يناير 2008 - مارس 2010

The Saudi British Bank - SABB

الخبر، المملكة العربية السعودية

يناير 2008 - مارس 2010

• Mentored and coached phone banking representatives, providing ongoing support to enhance their skills and performance in customer interactions.
• Developed and implemented training programs, collaborating with training teams to address identified needs and improve the overall competence of phone banking representatives.
• Monitored and evaluated training effectiveness, adjusting programs as needed to ensure continuous improvement in representative performance.
• Conducted regular quality assessments on phone interactions, providing constructive feedback to representatives and guiding them towards continuous improvement.
• Collaborated with team leaders to identify and address performance gaps through targeted coaching sessions and personalized development plans.
• Generated and presented reports on quality assurance metrics, including the impact of mentoring and coaching initiatives on representative performance.
• Analyzed customer feedback related to phone interactions, incorporating insights into mentoring and coaching strategies to improve service quality.
• Actively participated in cross-functional teams to identify opportunities for process improvement, with a focus on mentoring and coaching strategies.
• Maintained up-to-date knowledge of industry regulations and standards, ensuring continuous compliance in phone banking services.

مجال الشركة:
البنوك
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Senior Customer Service Representative

يناير 2007 - يناير 2008

The Saudi British Bank - SABB

الخبر، المملكة العربية السعودية

يناير 2007 - يناير 2008

• Managed high-volume inbound calls, addressing inquiries on account balances, transactions, and banking products to deliver exemplary service.
• Investigated and resolved customer complaints with strong problem-solving skills, ensuring timely resolution of complex issues.
• Provided technical support for online banking, mobile apps, and digital channels, enhancing overall customer banking experience.
• Identified cross-selling opportunities, contributing to 15% increase in product adoption among customers.
• Ensured strict adherence to banking regulations, security protocols, and compliance standards during customer interactions.
• Collaborated with cross-functional teams (fraud prevention, account management, technical support) to streamline processes and enhance customer support.
• Maintained accurate records of interactions, contributing to comprehensive reports and analysis on service metrics.
• Provided leadership within customer service team, offering mentorship to junior agents and participating in training programs.
• Monitored and maintained high-quality standards, consistently achieving top-tier customer satisfaction scores.
• Stayed updated on changes in banking regulations and policies, ensuring adherence to bank's procedures in all customer interactions.

مجال الشركة:
البنوك
الدور الوظيفي:
البنوك

التعليم

Arab Open University - Saudi Arabia

سبتمبر 2024

سبتمبر 2024

بكالوريوس، Business Administration

المملكة العربية السعودية

Skills

Working Under Pressure
Expert
Working Under Pressure
Expert
Team Player
Expert
Team Player
Expert
Flexibility
Expert
Flexibility
Expert
Problem Solving
Expert
Problem Solving
Expert
Project Management
Expert
Project Management
Expert
ARABIC
Expert
ARABIC
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CALL CENTER
Expert
CALL CENTER
Expert
QUALITY
Expert
QUALITY
Expert
RECEIVING
Expert
RECEIVING
Expert
TYPING
Expert
TYPING
Expert
MICROSOFT WORKS
Intermediate
MICROSOFT WORKS
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS PLANS
Intermediate
BUSINESS PLANS
Intermediate
SALES
Expert
SALES
Expert
Problem Solving
Expert
Problem Solving
Expert
office work
Expert
office work
Expert
key account management
Expert
key account management
Expert
office administration
Expert
office administration
Expert
negotiation
Intermediate
negotiation
Intermediate
microsoft powerpoint
Intermediate
microsoft powerpoint
Intermediate
Cost Management
Expert
Cost Management
Expert
Customer Retention
Expert
Customer Retention
Expert
Business Launch
Expert
Business Launch
Expert
Launching New Brands
Expert
Launching New Brands
Expert
Business Operations
Expert
Business Operations
Expert

حسابات مواقع التواصل الاجتماعي

اللغات

الانجليزية

متمرّس

العربية

اللغة الأم

التدريب و الشهادات

التدريب
PMP Boot camp
Engineering Tracks
Apr 2023
عرض الشهادات

الهوايات والاهتمامات

Reading
Poetry
Learning