Store Manager
Home Centre
مجموع سنوات الخبرة :20 years, 7 أشهر
• Ensure customer service / sales takes priority over tasks.
• Develop and implement plans to meet or exceed goals and objectives.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Planning and managing tasks to minimize expenditure and maximize sales.
• Confer with company higher officials to develop methods and procedures to increase sales, expand markets and promote business.
• Maintain high standards of visual appearance throughout the store including all non-retail areas.
• Examine merchandise to ensure that it is correctly priced and displayed as per company’s standard.
• Direct and Supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Monitor, handle customer’s completions and continually seek to improve customer service standards in line with company’s policy.
• Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact store.
• Ensure the plans for promotions are in place, using all relevant information and resources.
• Formulate daily and weekly sales and activities reports.
• Maintain strict levels of confidentiality with regard to all areas of the business and personal details of employees.
• Ensure all staffs are aware of and focused on achieving sales targets daily, have a full understanding of all store activities, company goals and priorities.
• Ensure that staffs have the skills needed to meet company expectations and identity, prioritise training need accordingly.
• Plan and prepare work schedules and keep records of employee’s staff roasters and their attendance.
• Check all staffs adopt and adhere to the company dress code.
• Job rotation is implemented among staffs to give an opportunity to move to different section / showroom.
• Appraise all staffs in line with company guidelines (minimum one appraisal per year).
• Ensure all employees of the company are treated with respect and courtesy.
• Provide a safe and clean store environment for employees and customers.
• Enforce safety, health and security rules.
• Lead, Train and motivate team ensuring their career development and positive contribution to the company.
• Keeping good communication repo with the team and teaching them their tasks, responsibilities and give them a chance to share their ideas to work on the most efficient way.
• Delegating tasks to my team members with different responsibilities and making them to care for the final result of their tasks.
• Key responsibilities include interacting with potential clients like Architects, Builders, and Electrical Contractors.
• Monitor and keep collections under control, and ensure timely recovery of out standings.
• Identify and Develop new streams for long-term revenue growth and maintain relationships with customer to achieve.
• Conduct competitor analysis by keeping abreast of market trends and competitor moves to achieve market share metrics.
• Identify and network with channel partners/franchisees, develop the distribution channel, resulting in deeper penetration and reach.
DEPARTMENT MANAGER * HOME TOWN, FUTURE GROUP, BENGALURU, INDIA * JUL 2007 - DEC 2008
♣ Successfully handled Electrical, Got it/ DIY and hardware division while made effort across handling the responsibilities like Sales, Customer Service and back end operation of the Department.
♣ Ensure optimal implementation of business plan by defining base stock, option plan & range selection for smooth operations, coordination & advance planning to attain shorter merchandize replenishment cycle.
♣ Augmented sales planning & implementation of the existing products and establishing new products in the market with new innovative ideas for product development & promotional activities in market.
♣ Managed store while conceptualized and implemented various strategies viz Display, Customer Interaction, Promotional Schemes/ Marketing Campaigns as per the events to improve the profits.
♣ Adroitly coordinated with Category Management team to ensure proper running of the schemes while maintained the appearance and comfort of floor by implementing the SOP's.
♣ Provided effective and inspirational leadership to the team through regular training, motivation and performance appraisals in order to achieve set targets in sales volumes.
♣ Tracked and maintained records of schemes in terms of dates, duration, scheme details and level of success facilitating future planning by store as well as category management.
♣ Ensured to meet the set individual and group targets by successfully leading and monitoring the performance of team members and launching various products & achieving bottom line of the business by implementing strategies.
♣ Instrumental in handling & managing sales operations, devising business development strategies, studying the elements in a sales promotion plan & considering customer preference to drive business volumes.
♣ Organized sales promotional activities such as campaigns and events as a part market development effort while studied market dynamics and potential and ensured effective implementation of business strategies.
Accomplishment
✓ Proficiently handled the scaling up of Electrical division to the level of a profit center.
DEPARTMENT SENIOR SUPERVISOR * METRO CASH & CARRY INDIA PVT LTD* JUN 2004 - JUL 2007
♣ Provided effective and inspirational leadership to the team of through regular training, motivation and performance appraisals in order to achieve department wise & Store level targets.
♣ Implemented merchandising activities like display, stock arrangement in an attractive manner as per market trend to create effective visual impact for higher conversion and maintain a high-end store image.
♣ Competently maintained highest standards of customer service giving preference to customer satisfaction & promptly resolving their problems & concerns and recommended solutions.
♣ Skillfully provided quality service by establishing & enforcing organization standards while sold products by establishing contact and developed relationships with prospects.
♣ Maintained & prepared quality reports, records & documents for effective operation of quality management system by collecting, analyzing, and summarizing information.
♣ Managed the inventory system of the showrooms, placing orders to restock the merchandise, managing stock movement, stock ageing and ordered procedure while managed the outflow and inflow of the inventory by recording the day-to-day transactions and optimum utilization of warehouse Space.
SALES ASSOCIATE * METRO CASH & CARRY INDIA PVT LTD, BENGALURU, INDIA * SEP 2003 - MAY 2004
♣ Identified prospective clients, generating business from new accounts and developing them to achieve consistent profitability and enhance revenue.
♣ Implementing sales promotional activities and encouraging the customer to avail discounts on the products as a part of market development & brand building effort while ensured error free implementation of SOP.
♣ Successfully made sales checks, received cash, cheques, debit and credit card payments while bagged purchases and gave receipts. Efficiently handled timely replenishment of the stock on the floor.
♣ Ensured optimal implementation of business plan by defining base stock, option plan & range selection for smooth operations, coordination & advance planning to attain shorter merchandise replenishment cycle.
♣ Meticulously ensured that merchandise is properly stacked in the shelves while identified damaged / discontinued products and sent those products back to the warehouse.
♣ Systematically influenced factors that drove cost, quality & schedule while evaluated market strategy. Developed reports that drive continuous improvement in marketing effectiveness for clients.
♣ Proficient in procuring & sourcing materials to ensure optimum inventory level while successfully established systems and procedures for effective monitoring the flow of materials and inventory control.
MBA (Marketing), 2010 Allagappa University, Tumkur, Bengaluru District, Karnataka, India
B.Com, 2008 Bangalore University, Bengaluru, Karnataka, India