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Sudharsan Sudhar, Sr. Manager (Salesforce)

Sudharsan Sudhar

Sr. Manager (Salesforce)·XBP Global

India

Master's degree, Computer Science And Engineering

Work experience

Total years of experience: 15 years, 4 months

Sr. Manager (Salesforce)

January 2022 - Present

XBP Global

Chennai, India Remote

January 2022 - Present

• Strong functional Project Manager specializing in Salesforce solutions across Sales Cloud, Service
Cloud, and custom applications. Expert in leading end-to-end project delivery including scope,
planning, resource management, and risk mitigation. Experienced in managing RFI/RFP processes,
vendor evaluation, and solution selection. Proven track record in SOW-based delivery ensuring
alignment to scope, timelines, and commercial commitments. Skilled in driving functional design

Company industry:
Business Process Outsourcing (BPO)

Sr. Salesforce Administrator

January 2019 - January 2022

Bahwan Cybertek Pvt Ltd

Chennai, India Remote

January 2019 - January 2022

• Salesforce Consultant with ownership of project management activities, product backlogs, feature
definition, and backlog prioritization, driving continuous system improvements. Experienced in
managing multiple Salesforce orgs, applications, and licenses while maintaining strong client
communication and satisfaction. Skilled in handling change requests, workflows, validations,
formulas, custom objects, and flows, with ServiceNow ticket management aligned to SLA/OLA.
Collaborates with business users to gather requirements, create user stories in JIRA, and support
agile delivery. Performs testing, integration, org health monitoring, and supports CI/CD processes
with Flosum exposure. Proven ability to lead, handle, and manage a team of 15 members, ensuring
effective task allocation, performance tracking, and timely delivery.

Company industry:
IT Services

Sr. Software Developer

January 2015 - January 2019

UST Global

Kerala, India Hybrid

January 2015 - January 2019

• Application Production Support professional providing end-to-end support for Salesforce users and
integrated third-party applications. Experienced in Salesforce platform migration, deployment, data
migration, and creating new orgs from legacy environments while maintaining production and
sandbox instances. Actively involved in client calls, requirement gathering, and Sales Cloud
development using standard Salesforce objects. Skilled in workflow automation, reports,
dashboards, and opportunity pipeline tracking for management visibility. Led Salesforce Classic to
Lightning migration and managed data uploads using Data Loader and Demand Tools with strong
data quality control.

Company industry:
IT Services

Associate Engineer

October 2013 - March 2015

Wells Fargo

Chennai, India Hybrid

October 2013 - March 2015

Global Production Support providing daily support to business, Salesforce, relationship managers, and sales users, including user management, role hierarchy, and access controls. Customized page
layouts, record types, validation rules, workflows, email templates, and automation across standard Salesforce objects. Developed reports and dashboards for pipeline visibility, managed data loads via Data Loader, and performed test scripting and regression testing.

Company industry:
Banking
Job role:
Banking

Quality Analyst

November 2011 - October 2013

Iopex Technologies Pvt Ltd

Chennai, India Hybrid

November 2011 - October 2013

• Responsible for test case creation, test specifications, and regression testing, with strong use of
SOQL for data verification. Managed user setup, profiles, sharing rules, approvals, and validation
rules across projects including Esquire Solutions and Aereo (Live Broadcast TV).

Company industry:
IT Services

Software Test Engineer

February 2011 - November 2011

ZealCity Entertainment Pvt Ltd

Chennai, India Hybrid

February 2011 - November 2011

• Responsible for test case creation, test specifications, reporting, and defect tracking using JIRA and
Basecamp, with SQL used for data validation. Performed functional and performance testing using
game authoring tools for projects including ZealCity (Online Rummy) and My Reserve (Social
Network Game).

Company industry:
Entertainment
Job role:
Design, Creative, and Arts

Education

SRM Easwari Engineering College

May 2010

May 2010

Master's degree, Computer Science And Engineering

India

DMI College of Engineering

April 2006

April 2006

Bachelor's degree, Computer Science and Engineering

India

Skills

Administration
Expert
Administration
Expert
Production Support
Expert
Production Support
Expert
Data Migration
Expert
Data Migration
Expert
Workbench
Expert
Workbench
Expert
Salesforce.com
Expert
Salesforce.com
Expert
API
Expert
API
Expert
AUTOMATE
Expert
AUTOMATE
Expert
DATABASE ADMINISTRATION
Expert
DATABASE ADMINISTRATION
Expert
EMAIL
Expert
EMAIL
Expert
REQUIREMENTS
Expert
REQUIREMENTS
Expert
SALES
Expert
SALES
Expert
WORKFLOW ANALYSIS
Expert
WORKFLOW ANALYSIS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
DATA MIGRATION
Expert
DATA MIGRATION
Expert
Administration
Expert
Administration
Expert
Production Support
Expert
Production Support
Expert
Data Migration
Expert
Data Migration
Expert
Workbench
Expert
Workbench
Expert
Salesforce.com
Expert
Salesforce.com
Expert
AGILE LEADERSHIP
Intermediate
AGILE LEADERSHIP
Intermediate
AGILE METHODOLOGY
Intermediate
AGILE METHODOLOGY
Intermediate
BUSINESS REQUIREMENTS
Intermediate
BUSINESS REQUIREMENTS
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
GOVERNANCE
Intermediate
GOVERNANCE
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PLATFORM DESIGN AND DEVELOPMENT
Intermediate
PLATFORM DESIGN AND DEVELOPMENT
Intermediate
SALESFORCE
Intermediate
SALESFORCE
Intermediate
Project Management
Intermediate
Project Management
Intermediate
Stakeholder Management
Intermediate
Stakeholder Management
Intermediate
Vendor Management
Intermediate
Vendor Management
Intermediate
Project Planning
Intermediate
Project Planning
Intermediate
Integration
Expert
Integration
Expert

Languages

English
Expert
Tamil
Native Speaker

Training and Certifications

Certifications
Certified Project Management Professional (PMP)®
PMI
Apr 2026 - Apr 2029
Show credentials
Certified Scrum Product Owner (CSPO)
Scrum Alliance
Feb 2025
Show credentials
Salesforce Certified Platform App Builder
Salesforce
Flosum Certified Professional
Aug 2020 - Aug 2021
Salesforce Certified Advance Administrator
Sep 2017
Salesforce Service Cloud Consultant
Jul 2016
Salesforce Certified Administrator
Oct 2014

Hobbies

  • Photography