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Serge Abi Raad, Director, Projects and Products Management (AI, Digital and Cloud)

Serge Abi Raad

Director, Projects and Products Management (AI, Digital and Cloud)·Code Technologies

Saudi Arabia

Master's degree, Executive MBA

Work experience

Total years of experience: 21 years, 10 months

Director, Projects and Products Management (AI, Digital and Cloud)

April 2022 - Present

Code Technologies

Beirut, Lebanon

April 2022 - Present

• Lead and coach a high-performing delivery team, fostering strong client relationships.
• Strategically managed projects to optimize ROI and P&L indices.
• Develop product roadmaps and business strategies to enter new markets and expand client channels.
• Cultivate strategic vendor partnerships to enhance competitive advantage.
• Project References: NIC KSA, MOD Egypt, Government of Qatar, MOC, KSA

Company industry:
IT Services

Technical Delivery Manager

February 2015 - March 2022

Code Technologies

Beirut, Lebanon

February 2015 - March 2022

• Maintained positive customer relationships while leading a team of consultants, ensuring proper delivery.
• Provided consultation on private cloud projects in Marketplace, Catalog, Provisioning Engines and integrations.
• Project References: Du-Tech Dubai, Bank Audi Jordan, Middle East Airlines

Company industry:
IT Services

Business Development Manager

February 2015 - June 2021

Code Technologies

Beirut, Lebanon

February 2015 - June 2021

• Developed market strategies that successfully captured new clients and expanded key partnerships.
• Achieved client retention and growth through effective upselling and cross-selling initiatives.
• Project References: Saudi Post, Bank Audi Lebanon, Bank Audi Syria

Company industry:
IT Services

Senior Project Manager

October 2011 - January 2015

Capital Outsourcing sal

Beirut, Lebanon

October 2011 - January 2015

• Managed complex Cloud Platform deployments, upgrades, and migrations for telco clients.
• Project References: Mobily KSA, Maroc Telecom, ELM KSA, C&W Seychelles

Company industry:
IT Services

Project Manager

October 2010 - September 2011

Element^N

Beirut, Lebanon

October 2010 - September 2011

• Played an active role in Agile SCRUM, setting sprint priorities and managing project deliverables while ensuring client satisfaction.
• Project References: Zein Telecom, KSA

Company industry:
IT Services

Senior Consultant

February 2008 - September 2010

Edarat Group

Riyadh, Saudi Arabia

February 2008 - September 2010

• Successfully managed infrastructure projects following PMI standards.

Company industry:
IT Services
Job role:
Information Technology

Senior System and Network Engineer

August 2004 - January 2008

Triple C

Beirut, Lebanon

August 2004 - January 2008

• Designed system infrastructures for various projects and implemented solutions using Microsoft products, FortiGate Firewalls, and Servers.

Company industry:
IT Services

Education

ESCP Business School

January 2024

January 2024

Master's degree, Executive MBA

France

ESA Business School.

January 2024

January 2024

Master's degree, Executive MBA

Lebanon

Lebanese American University

January 2003

January 2003

Bachelor's degree, Bachelors in Computer and Communications Engineering

Lebanon

St. Joseph School

January 1998

January 1998

High school or equivalent, High School Diploma

Lebanon

Skills

Management
Expert
Management
Expert
Consulting
Expert
Consulting
Expert
Project Management
Expert
Project Management
Expert
Program Management
Expert
Program Management
Expert
Business Development
Expert
Business Development
Expert
Management
Expert
Management
Expert
Consulting
Expert
Consulting
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
FIREWALLS
Expert
FIREWALLS
Expert
MEETING FACILITATION
Expert
MEETING FACILITATION
Expert
MICROSOFT
Expert
MICROSOFT
Expert
MICROSOFT EXCHANGE
Expert
MICROSOFT EXCHANGE
Expert
Negotiation
Expert
Negotiation
Expert
Project Management
Expert
Project Management
Expert
Business Development
Expert
Business Development
Expert
Cloud Computing
Intermediate
Cloud Computing
Intermediate
Program Management
Expert
Program Management
Expert

Languages

Arabic
Native Speaker
English
Native Speaker
French
Intermediate

Training and Certifications

Certifications
Project Management Professional (PMP)
Aug 2011 - Aug 2023

Hobbies

  • Hiking and Camping