Customer Care Team Leader
Sharaf DG
مجموع سنوات الخبرة :25 years, 11 أشهر
• Spearheading efforts across managing all the aspects of the respective department like offering exchange/refunds to the customer articles within the company rules & regulations. Managing various campaigns, service level and response time objectives while planning the service-level quality using the management skills.
• Shouldering the responsibility of rendering after sales services of electronic goods, IT products & accessories & mobile phones, cameras, home appliances, music systems and others to the customers. Proficient efforts across building good rapport with the customers to enhance the service standards of the organization.
• Steering efforts across coordinating with the suppliers/ manufacturers for the exchange of goods & supervising their stock movement as well. Coordinating with customer to provide support and ensuring maximum customer satisfaction through achieving delivery & service quality norms. Coordinate with customer to provide support.
• Adroit efforts across coordinating with service centers for the status of customer items delivered for servicing & maintaining turnaround time for the same advised by the company. Monitor post service activities like follow-up with the customers, service reminders and handled customer grievances for superior customer service.
• Instrumental in providing the customers with technical support for their products & updating daily records on after sales services for assessment. Establishing and using service level and response time objectives. Handling relationship management through satisfactory customer service & timely resolution of customer queries/ issues
• Playing a key across coordinating with store deliveries for customers properly within specific time frame. Assessing customer feedback, analyse and evaluate areas of improvement to provide better customer service.
• Succeeded in handling the promotion of antique locks, floor tiles (wooden) and furniture’s for sales division. Responsible for business planning and analysis for assessment of revenue potential in business opportunities.
• Responsible for increasing productivity by creating additional value for customers and developing business plans for the achievement of these goals. Adroit efforts across campaigning on deposits for financial services.
• Accomplished the responsibility of handling the promotion of financial products. Developing Business Plans to achieve Branches targets, maintaining good client relationships to achieve maximum business.
• Administered and handled purchase for Consumer Departmental store. Ensured wide distribution of products through effective market penetration, brand promotional activities and programs
• Retained customers by providing best possible service in terms of immediate response to enquiries, quick execution of orders & by keeping the customer updated. Established healthy business relationships within the market & other channels while developed excellent rapport with the clients, suppliers and customers.
• Initiated and developed relationships with key decision makers in target organizations for business development.. Maintained highest standards of customer service by promptly resolving customer problems & concerns
•Qualified Front Office/Sales Personnel with adequate Computer Knowledge,
• Possess adequate Computer Knowledge along with the eligibility of being certified by Indian Tourism Development Corporation. Responsible for upgrading registration cards containing guest particulars in the hotel’s property management system. Prepared room invoice & settled pending bills at the time of departure.
• Efficiently handled front office relations such as transferring calls and ensuring proper information management and service standards. Holds credentials of receiving the guests, registrations and assigning of rooms to guests.
• Handled the gamut of providing the customers with information. Ensured maximum guest satisfaction through personal recognition and prompt cordial attention & from arrival through departure.
• Steered efforts across handling inbound and outbound calls of the organization. Engaging with guests on a regular basis and built a relationship with them and ensured high levels of guest satisfaction.
• Made efforts across dealing and verifying guest accounting and cashiering. Maintained the Log Book and effective follow up system, checking the daily arrival list while handling guest Check-Ins & Check-Outs
• Accountable for managing daily check in and checkout procedures of guests and working towards highest levels of customer satisfaction as indicated through feed backs. Displaying cordial pleasing attitude towards clients
•Qualified Front Office/Sales Personnel with adequate Computer Knowledge,
• Possess adequate Computer Knowledge along with the eligibility of being certified by Indian Tourism Development Corporation. Responsible for upgrading registration cards containing guest particulars in the hotel’s property management system. Prepared room invoice & settled pending bills at the time of departure.
• Efficiently handled front office relations such as transferring calls and ensuring proper information management and service standards. Holds credentials of receiving the guests, registrations and assigning of rooms to guests.
• Handled the gamut of providing the customers with information. Ensured maximum guest satisfaction through personal recognition and prompt cordial attention & from arrival through departure.
• Steered efforts across handling inbound and outbound calls of the organization. Engaging with guests on a regular basis and built a relationship with them and ensured high levels of guest satisfaction.
• Made efforts across dealing and verifying guest accounting and cashiering. Maintained the Log Book and effective follow up system, checking the daily arrival list while handling guest Check-Ins & Check-Outs
• Accountable for managing daily check in and checkout procedures of guests and working towards highest levels of customer satisfaction as indicated through feed backs. Displaying cordial pleasing attitude towards clients
