IT Project Manager - Agile (Scrum Master)
Amdrodd Technologies
Total years of experience :14 years, 9 Months
IT Project Management
IT Service Management
IT Operations
IT Project Delivery
Agile Project Management
IT Strategy
Client Relations
Salesforce Consulting
Manage Salesforce Partnership
Business Analysis
Data Analysis
Marketing and Presales
Helping small and large scale industries to implement Salesforce Solutions
Business and Technology Analysis.
Data Analysis and Visualization.
Identify functional (shipping and logistics) and technical issues in business application and propose solution to business.
Monitored flow of business information from source (Oracle Systems) to target systems (SAP systems) through different interface on daily basis and report to concerned team to fix and brought improvement plans in the process to stabilize the data flows between the systems.
Download and verify the data files generated by BODS job from sap systems to check mass data integrity.
Verify large data extracted using SQL queries from SQL database server.
Verify Qlick sense reports gives same result of BODs extraction to automate integrity process.
Manage 10 Team resources and maintain Weekly Status Report for the team
CMA Systems is a joint venture between CMA CGM, 3rd World’s largest container shipping company based in France and IBM, world’s leading IT manufacturer.
Roles and Responsibilities:
Responsible for Run of IT / SAP Operations for Group.
Continuous IT coordination.
Delegating & managing tasks with different internal teams and major 3rd party IT service providers (project team like IBM, Accenture & SAP) for infrastructure delivery activity to the group.
Worked 45 days in Philippines (Accenture Manila, Philippines Deliver Center) to acquire knowledge on sap infrastructure delivery activities and to integrate in the team for Accenture contribution.
Worked in France (CMA CGM Headquarters, Marseille) for one month, to integrate into SAP infrastructure Production Team.
Mentored, trained and guided new recruits in the SAPHIR project in Dubai when required for the project.
Understanding of SAP infrastructure Landscape design in different environment.
Liaisons man for the team in Dubai for communication on project between different teams in different regions.
Post configuration during the release in production environment as requested by project team.
Sap Basis Activities as follows.
- Super User role: Maintaining and changing the profiles of the users.
- User Administration.
- Import and Export of Role.
- Sap Portal User Admin.
- Apply SAP Notes & upgrade Components.
- Day to day monitoring the systems and reporting to the management.
- Performing system health checks.
- Checking up Schedule Backups and Logs.
- Monitoring work process and their statuses from time to time.
- Checking System Logs and abap dumps.
- Involved in stopping and starting the system whenever necessary.
- Performing client copy.
- Handled background job processing and Monitoring.
- Provide support to release management team when required
Provide functional support to Logistics and container shipping industry.
Business Analysis.
Logistics business modules include: Booking/ Detention & Demurrage / Import and Export Documentation / Operations / Transport.
Exposure to the Business strategy of IBM & CMA CGM.
Clearly understanding business requirements and translating those to an optimal solution.
Analyze complex business requirements and develop effective technology solutions.
Interacting with the customers via phone, internet, email, or in person to address directly the customer issues.
Following up with requests, complaints or inquiries of customers and forwarding customer concerns to upper level management when required.
Handling all inquiries and requests of customers, and resolving the problems swiftly.
Assessing the situation and determining an appropriate suitable course of action.
Working with employees and providing guidance during tough situations to acquire appropriate resolution for the customer and the organization.
Providing Technical and Engineering support.
Taking up and analyzing any challenge the organization faces.
Serving the customer based on the priorities.
Following the SLA with the customer and proving the best service Just in Time (JIT).
Prioritizing and escalating any issues or potential risks.
Analyzing the business concerns from all around the world.
Accounts Management for applications.
Shift Lead for a team of 70 members and organize shift meetings on weekly basis.
Manage work load within in the team and provide operational stability
CAST is Application Intelligence software, providing the metrics and information IT executives need to measure, control and improve both the structural quality of business applications and the performance of development teams.
Analysis, interpretation and providing support for Developers and Architects.
Manages Users and their rights in all CAST applications.
Gathers source code for all applications and validates completeness of sources.
Manages all analysis and validates all knowledge bases.
Keeps knowledge bases up to date.
Manages the order of all analysis on all platforms.
Manages all dashboard contents.
Develops required Reports for all teams.
Reads log files.
Asks for the usage of backup in case of problems during analysis.
For any support, contact CAST e-support.
SQL / PLSQL, TOAD and Dimensions.
Preparing and presenting the supporting documents.
Direct interactions with CAST consultant in Marseille, France.
Alternative proposals of solutions.
Fulfillment of the desired goals and objectives within the timeframe
Sterling Computers is an IT firm in India with head office at Cochin providing software solutions to Real Estate, Inventory, Hospital and Medical Business in UAE.
Requirement analysis & interpretation.
Evaluation & understanding of customer requirements.
Troubleshooting & Resolution of issues.
Application Development in Oracle Forms D2K (Forms 6i, 9i).
Application Development in Oracle Reports 6i/9i.
Handling of Various Database objects.
Preparing and presenting the supporting documents.
Communicating with the Stakeholders.
Fulfillment of the desired goals and objectives within the timeframe.
Well understanding of the Hotel Management, Inventory and Real Estate Business.
SQL / PLSQL and TOAD.
Arms Ad Media is a IT company in Cochin, India providing web based & Advertising solution. Company serves its client base with innovative ideas of branding using modern technology in multimedia.
Market Research & Analyse market trends.
Identify Key Customers.
Initiate strategic plan to add more value to business.