General Manager Operations
Visual Innovate for Marketing and Programming
Total years of experience :12 years, 6 Months
2021-Current General Manager
Visual Innovate For Marketing And Programming
• Achievements:
- Orchestrated a remarkable11~27% year-over-year business expansion, driving substantial growth in company size, employee count, and revenue.
- Crafted and executed sales and profitability growth strategies, driving a ~43% surge in the first year, followed by a sustained ~12% and ~7% growth in the subsequent years.
- Successfully implemented operational strategies that fostered customer and employee loyalty.
- Maximized operational excellence by mentoring personnel on management principles, industry best practices, and company procedures.
- Developed and nurtured strong relationships with customers and suppliers through strategic account development.
- Streamlined processes by introducing new methods and systems that reduced turnaround time.
- Managed budgets, employee reviews, training, schedules, and contract negotiations to optimize performance.
- Monitored financial performance, set budgets, and controlled expenses to ensure financial stability and promote long-term organizational growth.
• Leadership:
- Provided strategic oversight of marketing and promotional campaigns, ensuring alignment with overall business goals.
- Cultivated and maintained strong client relationships by leveraging exceptional problem-solving and communication skills.
- Efficiently managed purchasing, sales, marketing, and customer account operations.
• Managed company-level architecture, platform and data configuration processes and implementation protocols.
• Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage.
• Embraced macro-level strategic decisions and micro-level implementation.
• Maintained thorough understanding of all key and current technologies, platforms and trends.
• Coordinated third-party vendors and client IT teams to seamlessly deliver effective solutions.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Managed company-level architecture, platform and data configuration processes and implementation protocols.
• Supported current and emerging programs through interactions with high-level customers, business partners and external vendors.
• Founder and chairman of student branch IEEE, Amman, June2016, Feb2018 • SYP congress IEEE, Regensburg, Germany, 08/2016 • Conference MENA leader for change, US Department of State, Oct2014