E Commerce Sales Manager
J&T Express
Total years of experience :8 years, 11 Months
• Responsible for generating sales with existing customers and developing new leads.
• Offering solutions to all opportunities.
• Call existing customers to enhance customer satisfaction and build a warm relationship.
• Managing & leading sales team of 5 members and coaching product specifications, sales incentives and selling techniques.
• Identifying and assisting in addressing customers’ queries and companies.
• Coordinate with customers for the implementation plan.
• Coordinate with all concerned parties ‘operation, quality and finance to assure implementation of all project elements.
• Managing over 100 active accounts.
• Highest achievement in East for Q1, Q2, Q3 and Q4 - 2022.
• Wins, and develops small, medium and large sized business customers.
• Seeks and prospects for targets to win new customers .
• Builds rapport and trust with customers by being informed about customers business and the market .
• Recommends solution based on customer needs by using industry knowledge .
• Deep knowledge on Air, Sea and land freight .
• Manage existing accounts and responds to customers queries, complaints and questions in a timely .
• Reactivate existing and stop accounts.
• Send daily report to the GM with market situation and visits .
Aramex is a global transportation and logistics services company providing a variety of express, logistics, freight forwarding and domestic distribution services.
1-Selling the services through establishing contact and developing relationships with prospects; recommending solutions.
2-Achieving the required number of visits for customers and users these also include small meetings, large lectures and support required.
3-Development of Air & land and sea freight business volumes.
4-Follow up with all concerned to ensure timely shipment as per contract.
5-Search for inactive customers and reactivate their accounts and provide services to them.
6-Engage with customers via telephone and email to warm up lead.
7-Provide the customers with customs procedures and needed paperwork which must attached with any shipments or outbound to avoid delaying due to customs regulations.
8-Establish customer agreements and ensure and that pricing guidelines are always applied and profitability targets for customers are met. Ensure that customer’s prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a
9- Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective action internally and / or with the customer.
10-Following up on solving problematic issues for blocked accounts.
11-answering incoming customers requirements regarding sending personal or business shipments all over the world and provide service, product, time of delivery, pricing & transit time information to customers.
12-Help the collection department as much as possible.
13-Ensuring all customer complaints are recorded with timely closure and valid root causes.
14-Building & maintaining strong relationships with potential customers, throughout providing support, information, guidance, as well as recommending new opportunities & service improvements.
Packaging Products Company is a leading manufacturer of plastic disposable tableware products ( Cups, Containers, Trays, Lids ) and bottles using latest technology of sheet extrusion, thermoforming, extrusion blow molding and injection .
1- Work for dairy companies like Almarai -Nadec -Alsafi Danone .
2-work more than year at retail business in Alriyadh & Aldammam and South in Plastic section
3- Attract new customers .
4- Following up the payments due by the
customers .
5- Dealing with customers directly which put me in position to know hight ranking managers .
6- Coordinating with Production, warehouse and quality department.
7- Following up customers daily, making time and schedule to visit them .
8- Submit reports on the market situation.
9- responding to customers complaints and try to solve it .
10- Following up the stock daily and make sure there are sufficient quantities.
1- The responsible of entering the data in the system .
2- Data review before saving & perform troubleshooting and solving the problems .
3- using Microsoft office to enter the data