Ecommerce Specialist
Alireza Trading Company
Total years of experience :12 years, 8 Months
- Established an abandoned cart email strategy, resulting in a 42% increase in return customers;
- Processing Online orders and responding to all returns and exchange requests;
- Working closely with all inter related team to ensure that all products are available and ready for ship;
- Experience of aggregating and reporting on web performance metrics;
- Managed social media accounts and generated regular posts;
- Updating general site content - including updating homepage, uploading products and prices, descriptions, photos & inventory.
- Responded to customer comments and messages in a timely manner.
- Managed website content and implemented product launches;
- Monitored website analytics and produced monthly performance reports for management;
- Conducted keyword research and implemented SEO best practices to improve search engine ranking;
- Used Photoshop to create visualization tools and user icons.
- Developed websites in HTML, and CSS using Dreamweaver.
Masters in Innovative Technology
Bachelor of Science in Information Technology