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Suhaib Abdallah, Level 2 Technical support

Suhaib Abdallah

Level 2 Technical support·Floranow

Jordan

Bachelor's degree, Internet Technology

Work experience

Total years of experience: 10 years, 0 months

Level 2 Technical support

August 2019 - Present

Floranow

Amman, Jordan

August 2019 - Present

1.Managing day to day tasks regarding the system availability and extracting report from the database.
2.Configuring new suppliers.
3.Managing the IT administration tasks.
4.Configuring new systems and tools as needed.
5.Fully responsible about the KSA branch (Set up new Hardware, software, training, supporting )
Company industry:
Internet & E-commerce
Job role:
Information Technology

System administrator

January 2019 - August 2019

ligadata

Amman, Jordan

January 2019 - August 2019

1. System administrator.
2. Managing linux servers configuration.
3. Installing and configuring new tools and toning them.
4. Fix day to day issues.
5. Managing Hadoop Components.
Company industry:
Administration Support Services
Job role:
Information Technology

Technical support

April 2016 - October 2018

Unifonic

Jordan

April 2016 - October 2018

Technical support, mainly Respond to inquiries from clients and communicate with vendors to help
resolve any problems as 1st and 2nd line support via e-mail, phone, and remote connection. And i had
some extra tasks such as.
1. Handling tasks on the database that include (updating, inserting, and extracting) records from.
2. Handling system integration and the custom solutions.
3. Testing some new products such as Magento extension using manual testing and testing the new features for existing system.
Company industry:
Telecommunications
Job role:
Accounting and Auditing

Education

Zarqa University

February 2016

February 2016

Bachelor's degree, Internet Technology

Jordan

GPA (percentage): 66%

GPA (percentage): 66%

Skills

Listener
Expert
Listener
Expert
creative thinking
Expert
creative thinking
Expert
Technical Skills
Expert
Technical Skills
Expert
MySQL
Expert
MySQL
Expert
System Integration
Expert
System Integration
Expert
QA
Beginner
QA
Beginner
Learning
Expert
Learning
Expert
System Integration.
Intermediate
System Integration.
Intermediate
Teamwork
Expert
Teamwork
Expert
MySQL
Intermediate
MySQL
Intermediate
Development skills.
Beginner
Development skills.
Beginner

Languages

Arabic

Native Speaker

English

Expert

Hobbies and interests

Eating

Love to try new restaurants