Suhaib Sbaitan

• Spearheaded the launch and management of B2C fulfillment operations, encompassing
warehouse layout design, organizational structuring, technology deployment, and
development of standard operating procedures.
• Directed the establishment of a new 28, 000 sqm facility, overseeing racking installation,
workforce recruitment, and seamless inventory migration.
• Managing healthcare and pharmaceutical warehousing operations with strict
adherence to SFDA regulations.
• Partnering with centralized teams to implement warehouse automation
technologies, driving improvements in operational efficiency and service delivery.
• Accountable for profit and loss oversight across multiple business units, ensuring
sustained financial performance and cost control.
• Supervising logistics operations across more than four warehouse sites, totaling
approximately 40, 000 sqm of managed space.
• Handling over 35, 000 pallet positions dedicated to healthcare and pharmaceutical
products, maintained under varied temperature-controlled environments including
ambient, chilled, and frozen conditions.
• Managing a high-capacity warehouse with more than 60, 000 pallet positions, handling
diverse general cargo across automotive, aerospace, technology, and retail sectors.
• Overseeing a workforce of over 100 personnel, applying contemporary leadership
methodologies to drive operational excellence.

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◦ Conducted regular client engagements to ensure SLA adherence, proactively resolve
operational challenges, and drive customer satisfaction.
• Developed comprehensive supply and cost forecasts in collaboration with procurement
and sourcing teams, ensuring alignment with budgetary objectives.
• Analyzed and optimized key performance indicators—including perfect order rate,
order cycle time, and cost per order—resulting in improved operational efficiency and
cost reduction.
• Managed multi-client warehousing operations with a workforce exceeding 250
personnel, implementing labor optimization strategies to enhance productivity
and reduce overhead.
• Maintained exceptional inventory accuracy at 99.99% while consistently achieving on
time fulfillment for both B2B and B2C channels.
• Consistently fulfilled contractual service level agreements, strengthening client trust
and operational dependability.
• Oversaw the handling and storage of over 10 million loose unit pieces in bin-managed
inventory systems, ensuring accuracy and throughput.

• Directed full warehouse operations (inbound, outbound, inventory), supervising a
workforce of 300+.
• Oversaw daily processing of 20k+ orders and inventory control of 6M+ items across
400k SKUs in a 45k sqm facility.
• Planned resources to align with demand forecasts while controlling costs and
maintaining high service levels.

• Implemented quality management systems and SOPs to improve compliance and
efficiency.
• Led performance monitoring and data analysis across fulfillment, transportation, and
last-mile delivery.
• Introduced process re-engineering initiatives that improved productivity and cost
efficiency.

• Developed operational plans to achieve required service levels and mitigate risks in
order allocation.
• Introduced process improvements that optimized costs and improved workflow
efficiency.
• Enhanced after-sales and reverse logistics processes, improving customer satisfaction.

• Supervised 200+ operators across inbound, inventory control, and outbound
operations.
• Improved stock accuracy and service levels by implementing new warehousing
techniques (slotting, 5S, etc.).

• Directed daily warehouse operations including receiving, dispatch, and
inventory management.
• Applied modern warehousing tools to improve productivity and ensure
sustainable practices.