Sales, Marketing & Procurement Supervisor
Top Performance (Al Emadi Enterprises)
Total years of experience :13 years, 11 Months
Managing the company’s website & social media accounts also posting relevant content for spare parts & lubricants
Arranging for the company to attend relevant industry events like car shows & exhibitions
Researching potential target industries and customers
Maintaining B2B customers accounts
Attending meetings with customers on approaches to building business & promote company brands (Lucas oil, Shield, Gox7) providing guidance,
training, setting sales goals, creating sales plans for sales team
Working closely on Dynamics to maintain customer data base
Customer order handling from Inquiry to Delivery Handling internal
ordering, processing warehouse stocks Outdoor inventory &
collections
Negotiating prices, terms of sales and service agreements
Preparing all sort of documentation
eg : contracts, proforma, sales order, LPO, DO, LC, BL, packing list, pallet list etc
Researching potential vendors
Comparing and evaluating offers from suppliers
Negotiating contract terms of agreement and pricing
Enter order details (e.g. vendors, quantities, prices) into internal databases
Maintain updated records of purchased products, delivery information and invoices including cost analyses
Monitor stock levels and place orders as needed
Handling deliveries and documentation of multinational Japanese oil brands (Toyota, Honda, Nissan, Yamaha, Idemitsu) Handling of locally
manufactured brands of company like SHARLU, Falcon, Century, Star
Handle Orders and Logistics for lubricant delivery for Al Futtaim workshops all over UAE Base oil trading and logistics (Total, Shell, Mobil)
Customer order handling from Inquiry to Delivery
Handling internal ordering & processing Working
on Orical & Orion 10.6(IT System) Logistics
arrangements for Exports
LC documentation
Customer entertainment
Cash collections for Export customers
Negotiated prices, terms of sales and service agreements
Contacted customers to discuss how their needs could be met through specific products and services
Quoted prices, credit terms and other specifications
Recorded accurate and efficient records in the customer database
Attended monthly sales meetings and weekly automotive training
Met existing customers to review current services and expand sales opportunities
Recorded accurate and efficient records in the customer database
Monitor detailed records of daily activities through online customer database
Handled tele sales team for In-Bound and Out-Bound sales for HSBC Bank
Take calls that agents can’t handle and be available when an agent appears to need assistance
Monitor queue and track inbound calls.
Keep agents aware of inbound calls, calls waiting etc.
Motivate and encourage agents through positive communication and feedback
Customer service agent for Mashreq Bank credit cards
Obtains client information by answering telephone calls; interviewing clients; verifying information. Determines
eligibility by comparing client information to requirements.
Establishes policies by entering client information
Informs clients by explaining procedures; answering quires
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. Updates job
knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed. Customer Relation Executive for DU I- phone
sales to government organizations and DU Telecom corporate sales