Suhail Nasser

Collections Department Manager at Bank Of Jordan

• Jordan - Amman
• My current job since March 2020

Head of Risk Management Department at Jordan Micro Finance Company - TAMWEELCOM

• Jordan - Amman
• February 2017 to February 2020

 Reported to the Chief Executive Officer (CEO) and Board Risk Committee and supervised a team of three.
 Establish procedures for monitoring, maintaining and updating risk policies and guidelines in line with business growth.
 Establish a proactive and consistent strong risk oversight and management with an approach that key risks are communicated regularly and consistently at management meetings.
 Implement a framework that allows for proper understanding and control of all risks - Operational Risk, Credit Risk and Financial Risk.
 Identifying potential or actual exposures mitigating such exposures (risk appetite and risk tolerance).
 Design the company’s annual and long-term risk strategy and its regular reporting to the CEO, Executive Management and Board Risk Committee.
 Implement credit-scoring system based on behavioral and analytical models.
 Implement disaster recovery site from all aspects of locations, equipment, policies and procedures and testing.
 Voting member of the credit committee for Micro/Small finance.

Quality Assurance Manager at Emerging Markets Payments (E.M.P) - Network Jordan

• Jordan - Amman
• August 2014 to February 2017

 Reported to the Chief Operation Officer (COO).
 Developing and implementing standard policies and procedures.
 Perform regular audits to all units to identify any gaps and set the needed action plan.
 Continuous system improvements and improve process efficiency.
 Handling/Investigating customer complaints and ensure they are solved in timely manner
 Ensure all the external/internal customers are following the agreed SLAs
 Implementing End to End process with all the needed process flow charts
 Ensure that EMPJ is complying with regulatory cards schemes standards

Credit and Collections Manager at Nasser Bin Khalid Financial Services

• Qatar - Doha
• April 2013 to November 2013

 Reported to the General Manager and supervised a team of 15.
 Mentored a team of Credit Analysts, Senior Analysts, and Credit Manager to analyze and process Credit Application for financing “NBK” Products.
 Supervised a team of Collectors, Supervisors, and Field Collectors to reduce negligence and to ensure portfolio quality enhancement.
 Ensured close monitoring over Systems Utilized, and acted as a Key Player in developing and enhancing the systems consistently.
 Arranged financing for Products including Vehicles Finance (Consumer, SME, and Corporate), Heavy Equipment, Rentals, Leasing, Buyback Guaranteed Options, and Balloon Payment Options.

Collections Department Manager at Arab Bank plc

• Jordan - Amman
• September 2010 to March 2013

 Managing a team of collectors, supervisors and field collectors to reduce the delinquency and enhance the quality of the bank’s portfolio in various products i.e. Personal Loans, Auto Loans, Mortgages and Credit Cards.
 Preparing the provision figures for bank’s balance sheet and formal Central Bank required reports.
 Daily monitoring and MIS packs to track staff performance and portfolio deterioration or enhancement.
 Liaise with Remedial and Legal departments for follow up on stuck up cases and legal actions to be taken.

Consumer Portfolio Manager at Arab Bank plc

• Jordan - Amman
• June 2009 to August 2010

 Monitoring and preparing portfolio performance packages including provision, delinquency, growth, etc
 Preparing executive summary and ADHOC reports for top management
 Identify risks including credit risk and operational issues in light of vintage analysis and communicate to management any early warning/ alarming signals in regards to portfolio performance
 Ensure the integrity and quality of data and data analysis
 Analyze and review product programs packages, to ensure prompt renewal of the program, portfolio cap and any other credit amendment
 Recommend changes to collection module, process, system or policies to regional collection management to enhance delinquency figures

Consumer Portfolio Manager at Arab Bank plc

• United Arab Emirates - Dubai
• September 2008 to May 2009

 Monitoring and preparing portfolio performance packages including provision, delinquency, growth, etc
 Preparing executive summary and ADHOC reports for top management
 Identify risks including credit risk and operational issues in light of vintage analysis and communicate to management any early warning/ alarming signals in regards to portfolio performance
 Ensure the integrity and quality of data and data analysis
 Analyze and review product programs packages, to ensure prompt renewal of the program, portfolio cap and any other credit amendment
 Recommend changes to collection module, process, system or policies to regional collection management to enhance delinquency figures

Credit Policy & Control Manager at Arab Bank plc

• United Arab Emirates
• December 2005 to August 2008

Revamping and formalizing all Arab Bank credit policies for: Jordan, UAE, Qatar, Bahrain, Yemen, Palestine, Egypt
Periodic review of all products in terms of pricing, peak outstanding
Implementation of all Central Bank regulations in each country as per Basel II requirements and incorporate the changes in the policies
Set up a mechanism for deviation tracking and collection follow up
Initiate and launch new products in several countries i.e. Platinum Credit Card in UAE, Jordan & Egypt. Education Loan in Jordan & Egypt. Smart Loan in UAE & Qatar. Start up Loan in Jordan
Working for segmented products and services for different Mass Retail segments i.e. children, youth, starters, elderly in addition to special products for Affluent and Private Banking segments
Review and follow up all audit reports and initiate internal audit from time to time in regards to credit and collection process
Produce meaningful MIS and presentations to the CEO and calculate the provision requirements as per Central Bank rules as well as proposing the write off cases at year end

Credit Team Leader at Mashreq Bank

• United Arab Emirates
• December 2003 to November 2005

Managing a team of evaluators to analyze and process credit applications pertaining to Credit Cards, Auto Loans
Act as the first escalation level, review and furnish credit decisions
Ensure policy awareness amongst all staff, regulation of approvals within the product parameters with adherence to the SLA
Identify and propose new changes to the credit policy parameters which leads to process improvement and reduce the bank risk
Best team award amongst all credit teams (Auto Loan)

Senior Credit Evaluator at Mashreq Bank

• United Arab Emirates
• November 2000 to November 2003

Analyze and process credit applications pertaining to Credit Cards, Auto Loans and Personal Loans
Act as the direct sales contact point for all credit approval issues or concerns
Work closely with Marketing/ Operations/ IT for smooth implementation of any new product or policy amendments
MIS preparation, weekly and monthly unit performance reports
Best achievement award amongst all unit (Credit Initiation & Compliance)

Personal Banking Advisor at Mashreq Bank

• United Arab Emirates
• October 1997 to October 2000

Customer service over the phone, to achieve maximum customer loyalty and solve their problems to achieve maximum satisfaction
converted sales opportunities in order to achieve financial targets
Capture and report customer feedback towards continual enhancement of our products, services and process
Awarded several times by higher management for best sales, customer service, loyalty

Computer System Operator at Amman Bank for Investment

• Jordan
• January 1997 to July 1997

BANK MASTER and BRANCH POWER system operator
SWIFT system operator (Society for Worldwide Interbank Financial Telecom)
Network troubleshooting and maintenance using UNIX & NOVELL