Association Manager
Emaar Properties PJSC
Total years of experience :22 years, 9 Months
Handled the tasks of generating periodic reports on operational and facilities management matters.
Responsible for claiming Insurance for all Impact related and unforeseen damages in community common areas.
Conducted numerous presentations to homeowners and board members on the Jointly Owned Property Law, its directions and the transition thereof.
Developing service fee budget for villa communities based on historical trend and community requirement.
Handled the tasks of administrative operations of the association.
Ensured that the association office runs smoothly as per the policies and procedures of the company.
Prepared and delivered notices of violations to residents in breach of the community rules.
Investigated, reviewed and resolved issues raised by the Community Management Team and Homeowner representatives.
Developed effective communication materials and ensuref they are in place for the community with respect to updates, emergencies and issues of health and safety. Eg: Circulars, Bulletin boards, newsletters, door
drops, etc.
Presented timely reports on assigned tasks, snags and corrective measures undertaken.
Regularly inspected community common area facilities and proactively resolves snags
Audited Community staff to ensure they adhere to assigned job roles.
Reviewed schedules of Service Providers and other schedules as applicable
Liaised with Facility Management Consultants, nominated Service Providers and related government departments e.g. DEWA, Dubai Police and Dubai Municipality as required to effectively manage the community.
Held meetings and discussions with homeowners and Service Providers regarding community and facility management objectives, and brought to the table weekly /monthly progress and track quarterly plans for developments and initiatives.
Recommended improvements and cost saving strategies in community management meetings.
Organized community events and home improvement programs.
In charge of passenger check-in and baggage Acceptance in a systematic manner.
Liaised with Airline representatives in matters regarding Passenger Acceptance and Boarding.
Ensured effective documentation and adhering to standard procedures paving way for timely departures.
Coordinated Flight Arrival activities by ensuring timely positioning of equipments as per requirement.
Allocated staff for assisting embarkation and disembarkation procedures.
Communicated Chocks on and off times to necessary departments for documentation purposes
Supported in effective Transit/Transfer procedures through proper check-in and administration as per airline requirement and airport procedures.
Extended efficient support to Emigration Officials in handling and documentation of Deportee passengers, at the same time keeping the interests of the Airline.
Provided support in Boarding Gates involving dual handling, through swift decision making in order to achieve team goals while adhering to standard operating procedures.
Deep knowledge of Federal rules and regulations affecting daily airport operations, including safety and security regulations and procedures.
Strong ability to detect, analyze and take appropriate action to correct discrepancies.
In charge of passenger service functions like check-in operations, transit transfer procedures, boarding passengers and paving way for all other customer service functions necessary in an international Airport.
Provided superior customer service to passengers at the City Check-in terminal and coordinates preflight requirements, requests and concerns.
Assisted in the planning and coordination of special airport events
Undertook special requests and operation of the departure control Systems
Effectively administered and monitored station based procedures and decision taking at the Etihad Dubai Terminal being nominated as a member of the Dedicated Etihad Airways Flight team.
Job involves organizing, setting up labs as per requirement of Trainers/Administrators. The range of tasks entrusted may include, physical laying, assembling, installation on OS, Integrating different software components (Microsoft Project Server to SQL Server, Sharepoint Portal Server to Exchange Server, etc), installation of networks physically and logically, software installation and other technical issue handling subject to requirement
Involved in customer convenience activities, identifying prospects, conveying product information, negotiation and closing.
Responsible for Customer Care Activities, query responding and Post Sale activities.
Provided efficient customer support to enable a sustaining relationship with customer and to convert them to referential sites.
Responsible for constructive sales reporting procedure.
Performed assigned duties in various aspects of Store/Product Management.
Training of new work force and colleagues with basic know-how and latest technologies after thorough understanding of the product/business nature through company led presentations.