Assistant Branch Manager (Main Branch) August 2019 – June 2020
Mashreq Bank
Total des années d'expérience :27 years, 2 Mois
• Managing 7 Sales & Service Officers, 3 Gold relationship Manager, 6 Tellers, 3 Customer Relationship Officers & Supervisor
• Report operation & deviation to insure acceptable branch audit rating
• Assist auditors for a smooth branch audit.
• Profiling customers & assist to prevent money laundering activities.
• Handle all kind of service and operations issues
• Identify areas of improvement among team members & recommend development plan
• Assist Branch Manager to achieve financial & non-financial target
• VIP customer Financial Consultant
• Managing the Branch responsibilities & reporting to Branch Manager.
• Action quires from compliance and fraud department
• Establish and implement comprehensive guidelines to institutionalize culture of strong internal controls to mitigate risk & alleviate operational losses arising out of system inadequacy, transaction fraud, staff negligence & errors which ultimately should reflect in Satisfactory Audit rating.
• Conduct Risk control and self-assessment (RSCA) for branches and unit
• Single point of contact for AML, compliance, audit and fraud investigations
• Identify weaknesses in the effectiveness of internal controls and key processes within Mashreq branches and provide appropriate recommendations for improvement to minimize risk and safeguard bank’s assets without compromising service levels.
• Review and recommend changes to operating procedures (where required) to simplify workflows and to ensure that they are workable, standardized, cost effective and adequately cover branches operating risks.
• Ensure all operational requirements from risk, internal control, compliance & Service Quality perspective are achieved at Mashreq Branches to minimize operational losses.
• To monitor, reconcile track GL lines of sensitive nature (sundry accounts / transitory accounts / suspense accounts) to ensure compliance with policy & procedures.
• Ensure and monitor timely reporting of transaction exceptions, errors & deficiencies by branches and ensure early closure and regularization.
• Conduct frequent reviews on sample basis to ensure policies & procedures are always complied with and escalate wherever necessary.
• Always manage effective implementation of all pre & post audit requirements to ensure a satisfactory audit rating of Mashreq Branches by Corporate Risk Management Division.
• Mentoring branches management and team by providing guidance and solutions on operational challenges encountered by them on day to day business.
• Track and monitor trends in operational challenges encountered by branches, conduct root cause analysis to identify gaps and recommend and implement solutions to eliminate operational bottlenecks thus strive to achieve enhanced service experience for customers.
• Manage and monitor pre and post implementation and of all Mashreq Bank and service initiatives to achieve excellence in delivery and execution of the intended initiatives.
• Assist in project scoping, management and implementation
• Manage the end to end implementation process of productivity and service delivery measurement system and ensure Mashreq branches operate in the most efficient and cost-effective platform to deliver optimal operational results.
• Exercise proactive management of anti-money laundering policies and procedures at branch level to meet both internal and Central Bank of UAE Anti Money Laundering initiatives.
• Conducting onsite training for branch staff to address issues related to operation and risk control and service deliverance.
• Conduct training for new staff in Mashreq training center
• Conduct investigations for all cash shortages, fraud attempts in branches
• Manage branch operations team and service representatives; assign tasks, targets and assure all procedures in accordance to SOPs.
• Achieve targets of fixed deposits and investments (high profile clients).
• Ensure superior quality service through monitoring client’s feedback and inquiries.
• Review and authorize new accounts, amendments and investment deals.
• Review extraordinary transactions with clients’ profiles in accordance with anti-money laundry regulations.
• Report operational issues to District Operation Manager and responsible for putting into action new processes and procedures.
• Coordinate with internal and external auditors and prepare responses to Audit observations.
• Prepare Monthly exception report and review branch statement of condition.
• Organize branch administration, security access and IT related issues.
Cash deposits, Cash withdrawal, Transfers and Cheque deposits processing all Remittances
Selling all types of retail products
customer servicing
Financial markets /accounting and financial analysis