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Suja Shrestha, Guest Experience Leader

Suja Shrestha

Guest Experience Leader·Emirates Fastfood LLC (McDonald’s),

United Arab Emirates

High school or equivalent, Hotel Management

Work experience

Total years of experience: 7 years, 6 months

Guest Experience Leader

January 2022 - Present

Emirates Fastfood LLC (McDonald’s),

Dubai, United Arab Emirates

January 2022 - Present

• Delivered exceptional guest service and resolved customer inquiries professionally.
• Assisted with ordering, digital kiosks, POS transactions, and cash handling.
• Maintained cleanliness, food safety, and operational standards.
• Collaborated with colleagues to ensure efficient restaurant operations.
• Supported promotional events and inventory organization.
Company industry:
Marketing
Job role:
Customer Service and Call Center

Hostess

January 2019 - January 2022

Burger House & Crunchy Fried Chicken,

Kathmandu, Nepal

January 2019 - January 2022

• Welcomed and seated guests while ensuring a positive first impression.
• Managed reservations and coordinated table flow.
• Addressed guest concerns promptly and professionally.
• Supported front-of-house operations and POS transactions.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

Reliance International Academy

July 2021

July 2021

High school or equivalent, Hotel Management

Nepal

Skills

CASH HANDLING
Intermediate
CASH HANDLING
Intermediate
CLEANLINESS
Intermediate
CLEANLINESS
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FOOD SAFETY AND SANITATION
Intermediate
FOOD SAFETY AND SANITATION
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
POINT OF SALE
Intermediate
POINT OF SALE
Intermediate
PROMOTIONAL CAMPAIGNS
Intermediate
PROMOTIONAL CAMPAIGNS
Intermediate

Languages

English

Expert

Hindi

Expert