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Mohammad Nomaan Xecoli , customer service representative

Mohammad Nomaan Xecoli

customer service representative·UPS

United Arab Emirates

High school or equivalent, Accounting

Work experience

Total years of experience: 5 years, 2 months

customer service representative

September 2024 - Present

UPS

Dubai, United Arab Emirates

September 2024 - Present

Good knowledge of logistics, supply chain management, and customer service.
As UPS is a dynamic work environment and a global leader in package delivery and supply chain
solutions, it has helped me develop interpersonal skills and grow in opportunities, including roles
in operations, sales, technology, and administration.
Working at UPS UAE means being part of a team dedicated to delivering excellence and
innovation in the logistics industry.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Representative

September 2024 - Present

UPS,

Dubai, United Arab Emirates •Hybrid

September 2024 - Present

✓ Good knowledge of logistics, supply chain management, and customer service. As UPS is a dynamic work environment and a global leader in package delivery and supply chain
solutions, it has helped me develop interpersonal skills and grow in opportunities, including roles in
operations, sales, technology, and administration.
✓ Working at UPS UAE means being part of a team dedicated to delivering excellence and innovation in
the logistics industry.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Customer Service and Call Center

Sales Representative

September 2024 - Present

GOA INTERNATIONAL AIRPORT

Goa Velha, India

September 2024 - Present

• Generated new business by identifying potential clients for import/export
and logistics services.
• Built strong client relationships to ensure repeat business and long-term
partnerships
• Prepared quotations, negotiated pricing, and closed sales deals
• Achieved monthly sales targets through consistent follow-ups and lead
conversion
• Coordinated with operations and documentation teams for smooth
shipment execution
• Monitored market trends and competitor activities to identify new
opportunities
Company industry:
Aviation Support Services
Job role:
Sales

sales executive

September 2023 - March 2024

imex shipping

Dubai, United Arab Emirates

September 2023 - March 2024

Placed sales phone calls and answered customer calls.
Follow all company safety and security policies and procedures; report accidents, injuries,
and unsafe work conditions to the manager. Follow all company policies and procedures; ensure uniform and personal appearance is
clean and professional; maintain confidentiality of proprietary information; protect
company assets.
Welcome and acknowledge all guests according to company standards; anticipate and
address guests’ service needs; assist individuals with disabilities; thank guests with genuine
appreciation.Speak with others using clear and professional language; answer telephones using
appropriate etiquette.
Develop and maintain positive working relationships with others. Comply with quality
assurance expectations and standards.
Company industry:
Sales Outsourcing
Job role:
Sales

Sales Representative

September 2023 - March 2024

IMEX SHIPPING & LOGISTICS,

Dubai, United Arab Emirates

September 2023 - March 2024

✓ Placed sales phone calls and answered customer calls.
✓ Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe
work conditions to the manager.
✓ Follow all company policies and procedures; ensure uniform and personal appearance is clean and
professional; maintain confidentiality of proprietary information; protect company assets.
✓ Welcome and acknowledge all guests according to company standards; anticipate and address guests
service needs; assist individuals with disabilities; thank guests with genuine appreciation.
✓ Speak with others using clear and professional language; answer telephones using appropriate
etiquette.
✓ Develop and maintain positive working relationships with others. Comply with quality assurance
expectations and standards.
Company industry:
Shipping
Job role:
Sales

agent customer service

December 2021 - March 2023

gulf news

Dubai, United Arab Emirates

December 2021 - March 2023

Placed sales phone calls and answered customer calls. Follow all company safety and security policies and procedures; report accidents, injuries,
and unsafe work conditions to the manager.
Follow all company policies and procedures; ensure uniform and personal appearance is
clean and professional; maintain confidentiality of proprietary information; protect company
assets.
Welcome and acknowledge all guests according to company standards; anticipate and
address guests’ service needs; assist individuals with disabilities; thank guests with genuine
appreciation.
Speak with others using clear and professional language; answer telephones using
appropriate etiquette.
Develop and maintain positive working relationships with others. Comply with quality
assurance expectations and standards
Company industry:
Publishing
Job role:
Customer Service and Call Center

Customer Service

December 2021 - March 2023

GULF NEWS Productions,

Dubai, United Arab Emirates

December 2021 - March 2023

✓ Placed sales phone calls and answered customer calls.
✓ Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe
work conditions to the manager.
✓ Follow all company policies and procedures; ensure uniform and personal appearance is clean and
professional; maintain confidentiality of proprietary information; protect company assets.
✓ Welcome and acknowledge all guests according to company standards; anticipate and address guests
service needs; assist individuals with disabilities; thank guests with genuine appreciation.
✓ Speak with others using clear and professional language; answer telephones using appropriate
etiquette.
✓ Develop and maintain positive working relationships with others. Comply with quality assurance
expectations and standards.
Company industry:
Advertising
Job role:
Customer Service and Call Center

customer service agent

April 2021 - September 2021

goa international aiport

Goa Velha, India

April 2021 - September 2021

Coordinated flight schedules with passenger requests.
Worked closely with the AIR ARABIA Ground Support Team.
Dealt with any customer service issues as necessary.
Tracked information on flight bookings and cancellations.
Tracking flight arrivals and departures and posting related information online.
Ensured courteous, prompt, accurate, and careful handling of customer baggage
Material lifting, loading/unloading, sorting, and transferring baggage
Taking care of unaccompanied children and people with special needs.
Company industry:
Airlines
Job role:
Logistics and Transportation

Customer Service/Gr Staff

April 2021 - September 2021

GOA INTERNATIONAL AIRPORT

Dubai, United Arab Emirates

April 2021 - September 2021

✓ Coordinated flight schedules with passenger requests.
✓ Worked closely with the AIR ARABIA Ground Support Team.
✓ Dealt with any customer service issues as necessary.
✓ Tracked information on flight bookings and cancellations.
✓ Tracking flight arrivals and departures and posting related information online.
✓ Ensured courteous, prompt, accurate, and careful handling of customer baggage.
✓ Material lifting, loading/unloading, sorting, and transferring baggage.
✓ Taking care of unaccompanied children and people with special needs.
Company industry:
Aviation Support Services

events executive

December 2018 - October 2019

DRQ event

Goa Velha, India

December 2018 - October 2019

Understands the client’s event needs (weddings, conferences, exhibitions, etc.).
Provides directions, seating arrangements, and solves guest issues.
Handles inquiries and complaints at the event.
Gives information about schedules, venues, or facilities.
Communicates with suppliers, caterers, decorators, etc.
Ensures smooth coordination between client demands and vendor services.
Responds to calls, emails, or messages about bookings, payments, or event details.
Handles pre-event and post-event queries.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Customer Service/Event Executive

December 2018 - October 2019

DRQ EVENTS,

Goa Velha, India

December 2018 - October 2019

✓ Understands the clients event needs (weddings, conferences, exhibitions, etc.).
✓ Provides directions, seating arrangements, and solves guest issues.
✓ Handles inquiries and complaints at the event.
✓ Gives information about schedules, venues, or facilities.
✓ Communicates with suppliers, caterers, decorators, etc.
✓ Ensures smooth coordination between client demands and vendor services.
✓ Responds to calls, emails, or messages about bookings, payments, or event details.
✓ Handles pre-event and post-event queries.
Company industry:
Advertising
Job role:
Marketing and PR

Customer service/ Event executive

December 2018 - October 2019

DRQ EVENTS,

Goa Velha, India

December 2018 - October 2019

• Handled client inquiries and event bookings via phone, email, and in
person communication
• Coordinated with clients to understand event requirements, budgets, and
expectations
• Assisted in planning and execution of corporate events, weddings, and
promotional activities
• Managed guest handling, registration, and on-site customer support
during events
• Coordinated with vendors, decorators, and suppliers for smooth event
operations
• Resolved client and guest issues quickly to ensure a positive experience
• Maintained event schedules, checklists, and coordination reports
• Supported setup and breakdown of event venues as per requirements
• Ensured high customer satisfaction and timely service delivery
• Handled feedback collection and post-event follow-ups with clients
Company industry:
Events Management
Job role:
Marketing and PR

Education

PUNE UNIVERSITY

April 2017

April 2017

High school or equivalent, Accounting

India

GPA (point): 5 out of 5

GPA (point): 5 out of 5

Business Studies / Management – Business organization, leadership, operations, and strategy

Mushtifund high secondary school

January 2017

January 2017

High school or equivalent, Business Administration

India

Skills

Active Learning
Expert
Active Learning
Expert
Time Management
Expert
Time Management
Expert
Communications
Expert
Communications
Expert
Task Management
Expert
Task Management
Expert
Convenience
Expert
Convenience
Expert
ADOBE
Expert
ADOBE
Expert
BUSINESS CARDS
Expert
BUSINESS CARDS
Expert
COLD CALLING
Expert
COLD CALLING
Expert
COMPUTER HARDWARE
Expert
COMPUTER HARDWARE
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
ADOBE PHOTOSHOP
Expert
ADOBE PHOTOSHOP
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DESIGN
Expert
DESIGN
Expert
ADVERTISING
Expert
ADVERTISING
Expert
Active Learning
Expert
Active Learning
Expert
Time Management
Expert
Time Management
Expert
Task Management
Expert
Task Management
Expert
Convenience
Expert
Convenience
Expert
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
GRAPHIC DESIGN
Intermediate
GRAPHIC DESIGN
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
SALES
Intermediate
SALES
Intermediate
TALLY ERP
Intermediate
TALLY ERP
Intermediate
WEB APPLICATIONS
Intermediate
WEB APPLICATIONS
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
CLAIMS PROCESSING
Intermediate
CLAIMS PROCESSING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
MARKET TREND
Intermediate
MARKET TREND
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate

Languages

English

Expert

Hindi

Expert

Urdu

Expert

Training and Certifications

Certifications
HSSC

Hobbies and interests

Travelling Watching movies Listening to music Sport