Telecom Engineer Project Co-ordinator (IT-Technical Service Support)
SAUDI ELECTRICITY COMPANY
Total years of experience :11 years, 2 Months
Operational Maintenance & Admin-Support for
Alcatel OmniPCX 4400, Meridian PABX Option 11C & 61C
IT-Telecommunication Division, ABHA SEC-H.Q, SOA
Taking ownership for the trouble tickets created by the welcome center
Identify, analyze, escalate and solve technical problems
Application of Software Updates / retrofits / Change Notices
Standard features of Enterprise Communication Servers (EPABX / PBX) (Electronic Private Automated Branch Exchange/ Private Branch Exchange)
Perform and Co-ordinate service activities relating to equipment and provide customers with technical services in conjunction with installation and commissioning activities. Level L3 and L4 Support.
Advance Optional Feature such as CTI, ISDN, E1, T1 and Networking of
Telephone system through E&M Tie lines.
DigitalSwitchingTechnology(PCM-TDM), Signaling Loop BRI, PRI and DECT
By combining standard Product features such as Caller ID, Automatic Number Identification(ANI) and Dialed Number Identification Service (DNIS) with the powerful processing engines of PC applications important information about a call or caller will arrive at the station user’s PC with an incoming call.
Services to customer, carry out Investigation of customer complaints regarding quality and tolerance of products.
Ability to plan and execute project timely and effectively. Manage projects execution, project schedules and project manpower/technicians.
Skills in the area of trouble shooting, excellent problem solving and analytical skills.
Ability to explain facts to others within the relevant areas, self motivated, ability to work independently on multiple tasks and as a part of team.
Ability to establish good organized and professional in all working aspect and personal relationship with the customer and on-site team..
Good documentation skills, Service minded attitude, confident, proactive and committed to provide results.
As Territory Manager (Support)
In the Field of EPABX-Model Crystal, Hybrex, .
Perform and Co-ordinate service activities relating to equipment and provide customers with technical services in conjunction with installation and commissioning activities. Level L3 and L4 Support.
In the Field of PABX- Model ADIX E/M, ADIX APS
(Product of IWATSU ELECTRICAL CO. JAPAN)
Perform and Co-ordinate service activities relating to equipment and provide customers with technical services in conjunction with installation and commissioning activities.
Services to customer, carry out Investigation of customer complaints regarding quality and tolerance of products.
Prepared to take full responsibility for project from concept and estimate to delivery.
Ability to plan and execute project timely and effectively. Manage projects execution, project schedules and project manpower/technicians.
Skills in the area of trouble shooting, excellent problem solving and analytical skills.
Ability to explain facts to others within the relevant areas, self motivated, ability to work independently on multiple tasks and as a part of team.
Ability to establish good organized and professional in all working aspect and personal relationship with the customer and on-site team.
Good documentation skills, Service minded attitude, confident, proactive and committed to provide results
Testing and trouble shooting of microprocessor based Photo Copier Machine’s Sub-assembly card, assembly of Photo Copier Machines.
Re-commission, installation and repair of wide range of Photo Copier Machines for various clients.
Providing technical support to the team and the client on site, keeping track of all Activities and reporting to the senior authorities using office automation packages like Microsoft Office.
Testing and Trouble shooting of microprocessor based Photo Copier Machine`s
Sub-Assembly Card, assembly of Photo Copier Machines.
Re-Commmission, Installation and repair of wide range of Photo Copier Machines for various clients.
Providing technical support to the team and the client on site. Keeping track of all
Activities and reporting to the senior authorities using Microsoft Office Automation
Testing and trouble shooting of microprocessor base Telecom sub-assembly card Assembly of exchange using Electronic PC testing jigs and testing software.
Engineering Changes including Jumper Wires and BGA Pad Repair
Base Board Repair and through Hole Component Rework
BGAComponent Rework and Site Modification, Circuitry and Plated Hole Repair.
Coating and Marking Rework
Familiar with all types of electronic measuring instruments.
Exposure to PLC controllers, Distributed Control Systems, Supervisory Control System and Data Acquisition System Man-Machine Interface Units.
Electronic and Communication Engineer
Advance Diploma in Software Engineer
Electronic and Communication Engineer