Sujeet Dixit

Managing Operations of Fedral Government entity.
Managing more then 250+ resources spread across UAE.
Managing end to end budgeting.
Managing end to end resource management.
Managing customer expectations and KPI
Maintaining SLA as agreed in the SLA

Transition and Transformation
 Generating reports on an agreed schedule (or on request), including management and
account performance reports and giving suggestions for service improvements.

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Reliance Webstore Limited operates a chain of Reliance World retail stores in India. It retails
digital information, communication, and entertainment products. The company also
provides marketing and collection services
 Configure and maintain/patch/backup Windows 2000/2003 servers
 Troubleshoot, repair, maintain, install and perform testing activities on various computer
equipment, peripheral, data communication and computer network system
 Dealing with customers problems related to workstations
 Maintain software and hardware inventory and tracking systems; monitor inventory,
order components
 Participate in key product evaluation and improvements as they relate to the server
environment
 Coordinate with the IT manager to ensure availability and reliability of servers to meet
business demands
 Coordinate hardware and software installations and upgrades to ensure work is
performed in accordance with company policy. Recommend resolutions to complex
matters of significance and coordinate the implementation of the approved course of
action
 Interacting with Mumbai IT help desk
 Handling daily reports and sending to managers

Wi-Fi, direct internet, and
Internet leased line services under the name Indicom Broadband, WiMax, and Direct