TRAVEL CONSULTANT
INDIGO AIRLINES-GSA AL RAIS TRAVELS & TOURISM
Total years of experience :12 years, 3 Months
Attending walk in passenger
Attending incoming call related to all enquiries.
Helping passenger with issuing and reissuing Indigo Ticketing.
Helping sub agent with their different kind of queries.
Arranging and issuing group airfare for sub agent and walk in passengers
Handling cooperate account.
Attending incoming calls related to Reservation, fares and all.
Preparing holiday packages by using GTA, Hotel Beds and emirates Holidays.
Answer telephone inquiries to book reservations on multiple airlines.
Resolve issues in a timely manner and escalate customers in need of further help.
Train and mentor new agents on procedures and customer service protocols.
Maintain calm and collected attitude in all situations.
Preparing Holiday Package, making reservation on Galileo System.
Working on GDS Like GTA, DOTW, Tourico Holiday, Hotel beds, Etc.
Attending incoming calls.
Check ticket information for passengers.
Quickly learn reservation computer systems to ensure accurate processing.
Answer telephone inquiries to book reservations on multiple airlines.
Preparing custom made holiday package according to the need of client.
Dealing with trade-net system. Reservation and ticketing by using the Galileo system
