Receivable Accountant - Days Sales Outstanding Officer
Schlumberger - United Arab Emirates
Total years of experience :14 years, 11 Months
Schlumberger (DSO Officer - Days Sales Outstanding)
August 2018 - Current)
Generate weekly, monthly and quarterly reports and follow up with clients on invoice payment to ensure all due invoices are paid on time.
Essential Responsibilities and tasks
I. Update weekly billed and unbilled invoice listing
II. Prepare monthly collection forecast
III. Prepare a monthly client Statement of Account
IV. Ensure all billed invoices are submitted to client
V. Follow up on unbilled receivable to be submitted to client the earliest for collection
VI. Follow up with clients on payments as per due date
VII. Highlight any rejected invoices to the designated Account Manager, Operation for resolution
VIII. Ensure rejected invoices are resubmitted the soonest
IX. Arrange weekly meeting to follow up on collection and disputed transaction by client and assign action items to meet the objective
X. Escalate to Finance Manager and Controller for any risk involved
XI. Follow up with treasury team to ensure payments received are allocated to the invoices
XII. Prepare a quarterly collectability report for aged billed and unbilled receivable
Schlumberger (DSO Officer - Days Sales Outstanding)
August 2018 - Current)
Generate weekly, monthly and quarterly reports and follow up with clients on invoice payment to ensure all due invoices are paid on time.
Essential Responsibilities and tasks
I. Update weekly billed and unbilled invoice listing
II. Prepare monthly collection forecast
III. Prepare a monthly client Statement of Account
IV. Ensure all billed invoices are submitted to client
V. Follow up on unbilled receivable to be submitted to client the earliest for collection
VI. Follow up with clients on payments as per due date
VII. Highlight any rejected invoices to the designated Account Manager, Operation for resolution
VIII. Ensure rejected invoices are resubmitted the soonest
IX. Arrange weekly meeting to follow up on collection and disputed transaction by client and assign action items to meet the objective
X. Escalate to Finance Manager and Controller for any risk involved
XI. Follow up with treasury team to ensure payments received are allocated to the invoices
XII. Prepare a quarterly collectability report for aged billed and unbilled receivable
Responsible for timely and accurate invoicing processing of client invoices. Additionally performing a secondary audit of other AR team members posted invoicing and conducting statements for resolutions.
Essential Responsibilities and tasks
•Process service tickets for invoicing to the client by checking service tickets for accuracy, resolving discrepancies and entering data in the system
•Submitting invoices to clients and follow up when required on payment
•Answer phone call/email inquiries and provide accurate and promote resolution to inquiries
•Comply with applicable company policies
•Successfully complete required QHSE training (including but not limited to drugs and alcohol, electrical, emergency response, fire, first aid, PPE. IT security, and driving)
•Prepare monthly client statements and reconcile with the receivable file
•Prepare quarterly statement for billed / unbilled receivable and analyze
•Compare and analyze reports prepared quarterly
•Conduct meeting to resolve problematic invoices for resolution internally or with clients
Abu Dhabi Commercial Bank \[Associate Customer Service
Perform quality check on contact center agents on service request raised. Assist customers with dispute charges request and co-ordinate with different bank unites for resolutions.
Essential Responsibilities and tasks
•Ensure all documents pertaining to contact center’s policies and procedures updated and followed
•Conduct internal reviews on contact center processes to bridge gaps
•Co-ordinate with different units and branches to resolve customers queries
•Assist contact center team leaders in generating daily report
•Assist contact center agents with their doubts and clarifications
•Raise dispute request to clients and assist them with their queries
•Support internal audits with required reports/documents
Abu Dhabi Commercial Bank \[
Assisting excellency customers their bank related queries and co-ordinate with different branch, relationship managers and departments for immediate resolution.
Essential Responsibilities and tasks
•Answer customers inbound calls and assist them with their bank account inquiries and product information
•Providing quick resolution for simple complaints
•Capture complaint and enter it in the system
•Identify customer needs and offer resolutions
•Maintain a log for follow up and ensure resolution to customers queries
•Able to answer more than 100 calls daily
•Co-ordinate with branches and different departments to expedite client requests
Greet and direct patients to different clinics. Assisting patients to register them to the desired doctor and assist them in taking appointments.
Essential Responsibilities and tasks
•Answer phone calls
•Transfer calls to other clinics/department if needed
•Registered patients to the available doctor on duty
•Co-ordinate with the nurses/doctors to prioritize emergency case for quick actions and assistance
•Register and Manage patient’s bills
Training
Voluntary work in Admission and Registration office to assist students and new registration with the college enrollment queries.
Essential Responsibilities and tasks
•Receiving students/families and provide them with the necessary information
•Receiving students’ applications align with other related documents
•Ensure that applicants mee University entry requirements before processing their application
•Attending to admission and registration inquiries