Trade Marketing Assistance Manager
Samsung Electronics Levant
Total years of experience :15 years, 8 Months
Main duties:
− Focus on developing promotional programs that attract business from wholesalers, distributors and retailers.
− Recommend and develop local market promotions to promote sales.
− Proactively communication and build relationships with the global marketing teams.
− Work closely with sales team to ensure trade marketing strategies are aligned with sales objectives and revenue targets.
− Work to develop trade communications - traditional and digital.
Advertising Manager - Main duties:
− Implement marketing and advertising campaigns by preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating calendars.
− Develop integrated marketing campaigns across marketing disciplines.
− Prioritize and set expectations for creative projects, and draft creative briefs for creative team in the agency
− Tracks sales and costs by analyzing and entering sales, expense, and new business data and prepares marketing reports by collecting, analyzing, and summarizing sales data.
− Keeps promotional materials ready by updating materials; inventorying stock; placing orders; verifying receipt.
− Experience in trade marketing and retail client management.
− Able to benchmark and understand market best practices.
− Represent the organization as a progressive leader in the industry in order to capitalize the company position, image and revenue potential.
− understand and manage marketing dept. budget/expense.
− To ensure the proper constructions of the all communication channels are coordinated with commercial team.
Pricing Manager - Main duties:
−Ensure the respect of the organization of the pricing policy.
−Maintain and update regularly pricing history database.
−Lead and direct pricing strategy formulation as well as ensure to take pricing actions to enhance profitability.
−Perform financial evaluation to assess pricing actions effectiveness.
−Manage total pricing procedure, enhance processes to make most of efficiency and ensure timely response to market conditions.
−Manage and supervise pricing analysts to support activities inclusive of new price generation and discrepancy resolution etc.
−Follow up of action took (turnover, margin…).
Main duties:
− Track and improve customer care employee’s performance.
− Deliver training on company’s mission & vision, brand values, customer service skills, cc processes, products & services, and cc tools and applications.
− Provide one to one coaching sessions to cc employees to upgrade quality of service.
− Evaluating customer care team performance.
− Prepare customer care operation periodical reports, as well prepare employees performance periodical reports.
− Develop and maintain professional relationship with customers and manage all escalate issues.
− Design and prepare strategies for various customer care processes and monitor efficient work of Customer Care team.
− Manage and analyze customer calls and coordinate with various departments for business issue resolution.
− Prepare records for customer inquiries and complaints and ensure timely resolution.
− Manage effective relationship with customers and monitor management teams.
− Evaluate reports for payroll and production activities and review performance, also train employees for all operational procedures and policies.
− Supervise customer care processes and monitor staff performance.
− Design workflows and procedures and determine all requirements for system enhancement.
Main duties:
− Lead by example customer care team to achieve customer satisfaction.
− Manage and schedule customer care team to accomplish assigned tasks.
− Manage and monitor all activities of a call center on a daily basis.
− Ensure customer inquiries are answered promptly.
− Assist and support call center staff in handling customer traffic.
− Mentor, guide and assist call center staff to achieve set goals and objectives.
− Schedule and monitor all call center activities, handle training issues of call center personnel.
− Manage, upgrade and update customer databases.
− Manage financial activities of a call center within the budget limits.
− Review results with management and identify training needs.
Main duties:
− Serve all customers contacts though all contact channels (Call, E-mail, and Fax).
− Feedback on any customers’ or work environment related issues. Answer courteously inbound calls.
− Generate customer interest in the services or products offered by the company.
− Provide personalized customer service by responding to the needs of the customers.
− Ensure feedback from the customer to further improve the customer services.
− Manage and update customer databases with the status of each customer.
− Coordinate with the dispatch team to send products or provide services on time to customers.
− Evaluate problems of the customers and provide logical lasting solutions.
− Manage filing, mailing, correspondence and other management tasks.
Bachelor degree in Radio Engineering, Electronics and Telecommunications Almaty university of Power Engineering and Telecommunication- Faculty of Radio Technology and Communication.