Networks Operation Engineer
Ministry of Information
Total years of experience :15 years, 10 Months
May 2007 - Present: Networks Operation Engineer
Ministry of Information & communication Technology (MOICT) Amman - Jordan
* Member of "National Broadband Network Project" team at the NOC, to manage a private fiber optic network of all SGN entities and schools.
* Participate in the design, development, planning, implementation, evaluation, operation and maintenance of core network services, performance, policies, objectives, and resolution problem.
- Associate in design the Fiber topology, SONET layer, and VLAN and MPLS architecture. Cisco7600 routers and 2950, 3500 catalyst switches were used for the layer 2/3 switching and routing for extremely large and complex MPLS with wide BGP and OSPF network.
- Support customer connection/expansion, upgrade and monitoring of the communications equipment and fiber optic infrastructure including network capacity checks, ensuring suitability of customer's CPE and installation, testing and commissioning of Ethernet, SDH and DWDM cards.
- Support the configuration, upgrade, maintenance and day to day management of the Communications Network Management and Element Management systems.
- Support in maintaining the integrity of the aggregation room ensuring security, power supplies, UPS, fire protection and suppression and air conditioning systems are maintained and operational.
- Provide out of hours standby cover to customers in fault situations.
* Responsible for ensuring the effective and efficient execution of all operational processes
* Monitor, measure, and improve the quality of NOC support.
* Ensures a seamless and effective service provider and customer experience by defending fundamental processes and tools that ensure consistent and predictable outcomes within defined quality tolerance
* Working knowledge of Enterprise NMS Cisco Works and trouble ticketing applications
* Developing and implementing detailed cross-functional core network strategies and action plan in line with high level corporate, business and product and services strategies and objectives.
May 1998 - May 2007:
Senior Infrastructure Specialist
The Housing Bank for Trade and Finance, Amman - Jordan
* Installation, customization and Maintenance for Infrastructure systems.
* Monitor and Tune Infrastructure systems to provide the banking applications with operating systems with high level of security error-free, availability and performance
* Technical support and solving Problems Related to Infrastructure to increase systems availability.
* Procedures Development and Implementation and Handle Professional Documentation.
* Report and Participate in capacity planning, performance tuning to ensure the availability.
* Participate in Information Technology Projects Implementation.
* Participate in RFP Development and Proposals Evaluation.
* Follow up and Administrate different Housing Bank Projects.
* Second level support.
* Upgrade Microsoft Windows Server 2000 to Microsoft Windows Server 2003.
* Upgrading Citrix presentation server version 3.0 to version 4.0
* Design and install a full branch setup (OS/2 Server)
August 1997 - May 1998:
Networking, Field Service, and Technical Support Engineer
Jordan Data System (JDS), Amman - Jordan
* Solve Hardware and software Problems of Servers and PC's including installation, troubleshooting and Technical support.
* Manage the process of migration from old Software Platforms to new applied Platforms.
* Troubleshoot and Solve network connection problems for Servers, PCs, and peripheral devices.
June 1997 Amman Private University Amman, Jordan Bachelor of Computer Engineering