Engineer
Diyar United Company
Total years of experience :18 years, 3 Months
QA & Support Engineer (Petrol Station Automation Team) in ADNOC SMART Stations Project.
a) Implementing, testing, configuring, troubleshooting and supporting NAMOS application.
b) Installing, configuring and supporting Windows services.
c) Preparing environments on windows Server 2008 and windows 7.
d) Installing, configuring and supporting MS SQL 2012 and MS SQL 2005 Reporting services.
e) Dealing with Domains, AD’s, VMware’s, Networking, Antivirus’s, and GP’s.
f) Installing, configuring and supporting RFID devices.
g) Installing, configuring and supporting payment Devices (Contactless cards, Bank Cards, RFID Tokens).
h) Installing, configuring and supporting EPI Services and CMS applications.
I) Staff, Administrators Training and creating procedural documents.
j) Provide On-Call support during non-business hours and On-Site Support for Various Hardware & Software.
a. Setup, install and configure Corporate Servers (File/Print Servers, Antivirus Servers, Windows
Servers, and Application Servers etc.
b. Installation, Configuration, Maintenance of Cyberoam Firewall, EPDP.
c. Setup of Help Desk Servers and other Applications i.e. Document Management System, Mass
Emailing software & Data Synchronization software.
d. Installtion of Finger print attendance machines.
e. Managing Network & Server Room i.e. Cabling, Labeling & Mounting Servers & Switches etc.
f. Installation, Configuration, Maintenance of LAN & WAN.
g. Comply with Problem Management processes by Registering, updating, resolving and closing
assigned Incident & Problem tickets.
h. Installation, Administer of AVAYA IP Office and support the local PABX system like NEC,
AVAYA IP Office, Avaya Gateway.
i. Installation of DVR & Remote Configuration.
a. Assembling, Installation & Troubleshooting.
b. Installation of Server, Professional operating systems.
c. Installation of LAN, Application, Anti-Virus etc.
d. Taking Back-ups etc.
a. Installation of Hardware & Software, Troubleshooting.
b. Technical Support for IBM Desktop & Laptops.
c. Back-ups and Recovery of data.
d. Configuration of Mail Application, Back-up of Mails & Addresses.
e. Making call reports, part replacement report.
a. Interacting and solving queries of customers.
b. Sales Co-ordination.
c. Visiting Client’s sites & taking feed backs of engineers from IT Head’s.
d. Proposal preparation & documentation.
e. Motivating and Encouraging team members.
f. Overall responsible for Corporate Services & Sales.