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suliman Aldwayyan, operation controller

suliman Aldwayyan

operation controller ·Jahez international company

Saudi Arabia

Bachelor's degree, Hotel Management

Work experience

Total years of experience: 7 years, 6 months

operation controller

June 2021 - July 2023

Jahez international company

Riyadh, Saudi Arabia

June 2021 - July 2023

• To monitor the requests before the customer, restaurant or driver complains
• Ensure that drivers are available to receive orders and direct them if necessary
• Solve all the customers problems in all channels
Plus
• Drivers support
• Restaurants Support

Company industry:
Internet & E-commerce
Job role:
Customer Service and Call Center

Quality Specialist

June 2019 - March 2021

Ministry of Justice - KSA

Riyadh, Saudi Arabia

June 2019 - March 2021

Beneficiaries Service Center Ministry of Justice NAJIZ

Manage data and track performance

Appropriate quality standards

Determine Client's expectations and needs

Receiving beneficiaries & Processing them to the concerned parties

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Sales Executive

March 2018 - August 2018

Toyota - Abdul Latif Jameel Motors - KSA

Riyadh, Saudi Arabia

March 2018 - August 2018

Company industry:
Sales Outsourcing
Job role:
Sales

Sales Representative

October 2016 - September 2017

Jawwy-STC

Saudi Arabia

October 2016 - September 2017

Company industry:
Telecommunications
Job role:
Sales

front desk supervisor

July 2012 - June 2013

best western hotel

Saudi Arabia

July 2012 - June 2013

handle any guest complaints or problems promptly and to ensure that all resolved and unresolved problems are reported to the Head of Department
Communication with the housekeeping management to ensure late/early departures, day lets, showground rooms and room moves are dealt with
Taking appropriate action to resolve guest queries, problems or complaints

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

customer relationship​ management

July 2011 - July 2012

Attad Almodon Cunstruction company

Saudi Arabia

July 2011 - July 2012

Company industry:
Construction & Building
Job role:
Support Services

Education

King Saud University

January 2013

January 2013

Bachelor's degree, Hotel Management

Saudi Arabia

Royal Melbourne Institute Of Technology

January 2013

January 2013

Diploma, English

Australia

Achieved 5&6 level studying English for Academic purposes

Skills

Operation Management

Expert

Customer Care

Expert

Communications

Expert

Training

Expert

Microsoft CRM

Expert

opera

Intermediate

operation

Intermediate

teamwork

Expert

communication

Expert

hospitality management

Expert

customer experience

Expert

problem solve

Expert

microsoft office

Intermediate

Logistics Management

Intermediate

Logistics

Expert

Operations Management

Expert

Problem Solving

Expert

Operation Management

Expert

Customer Care

Expert

Communications

Expert

Training

Expert

Microsoft CRM

Expert

Social profiles

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
IELTS