Suliman Al-Hallaq

Provide customers support in check-in process, Visa check, documents check, reservation status and providing assistance whenever required to passengers who face any problems during check-in and boarding process.

Checking-in for carriers operating at the airport using different check-in and boarding systems such as: Liaison (Royal Jordanian Airline), Pictures (Austrian and Lufthansa airlines), Max (Fly Emirates and Algerian airlines) systems, Altea and Turkish airline systems.

• Handling the main administration functions in Jordan (TKTs, transfers, Visas & hotel reservations)
• Liaising with and answering enquiries from individuals and customer, often via telephone, email & Fax;
• Responding to requests for information;
• Deal directly with customers either by telephone, electronically or face to face;
• Handle and resolve customer complaints;
• Communicate and coordinate with internal departments;
• Translating documents Arabic/English.
• Public Relations

Part time/ 3 times a week

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