CEO
Geidea
مجموع سنوات الخبرة :25 years, 7 أشهر
1. Head of Merchant Acquiring
2. Sales.
3. Operation.
4. Financial processing and merchant
requirements.
5. Business administration of the department 22
employees.
1. Managing of issuing and printing debit cards.
2. Managing of issuing and printing credit cards.
3. Managing of issuing Security tokens device.
4. Business administration of the unit 7th employees.
System used: Systematic 3270, BANKWorks RS2 solution, FDI and
Siebel.
Customer Contact Center
• Client services in :
1. All types of accounts and financial transactions.
2. ATM cards and credit cards.
3. Investment and the local stock market.
4. Electronic Services.
5. Point of sale support.
6. Solving customer’s problems.
• Client services Supervisor :
1. Overseeing the staff Center.
2. Serve VIP customers.
3. Coordinating and schedule staffs work hours (the
number of staff not less than 250 employees).
4. Coordination with other departments and branches.
• Client services team leader :
1. Systems development.
2. Bank products development.
3. Preparation of procedure and process.
4. Preparation of training materials for staff and oversee
the Center Training.
System used: Systematic 3270, BANKWorks RS2 solution, Uptakes,
IOMSS, FDI and Siebel.
IT Help Desk
• Supporting branches and departments in technical issue.
• Managing ATM and POS in hardware and software issue.
• Promoting and marketing Bank products.
• Receiving and solving customer’s problems.
System used: Systematic 3270, Sys88 and ON2.
2.57 out of 5.00
4.38 out of 5.00
