Sultan Al Nowais

SENIOR MANAGER at DIGITAL

• United Arab Emirates - Abu Dhabi
• My current job since September 2017

 Directly reporting to the GCOO (Group Chief Operating Officer).
 Closely liaising with different teams globally to detect relevant risks/concerns & formulate the right contingency, mitigation plans and strategies.
 Understanding the exact technical & functional requirements, checking the viability after brainstorming, giving demos, presenting to end-users and gathering feedback for improvements and satisfaction.
 Supervising and guiding individual team members on using agile (scrum) practices, process on self-organization to fill in the intentional gaps.
 Developing ICT support procedures & strategies for systems, networks and apps development.
 Managing all project risks/concerns by conducting gap analysis to remove possible impediments; monitoring defects and quality deliverables.
 Designing/ building advanced and fully functional Android & IOS mobile applications that meet quality standards.
 Serving as the main point of contact between internal and external clients; analyzing/identifying exact customer needs; and requirements to ensure 100% satisfaction with computer services/products.
 Ensuring Quality Assurance of computer products and coordinating closely with the product development team to plan new features.
 Designing interfaces to improve user experience and ensuring new & legacy applications.
 Responsible for the Joint Venture and leading several business transformation initiatives.
 Inspiring a positive working environment that is structured upon openness, awareness, trust and where ethical & legal compliance is the standard practice

SOLUTION ANALYST at ADNOC

• United Arab Emirates - Abu Dhabi
• January 2008 to September 2017

 Directed the management of the implementation & administration of all IT systems and networks in the organization including servers, software applications, end-to-end user systems, etc.
 Proactively assisted testers to carry out technical testing as part of test activities by defining unit test scripts.
 Managed a wide range of activities such as technical documentation, gap analysis, requirements gathering, etc.
 Adopted agile methodologies and frameworks as a scrum master; guided the project team to successfully transition from waterfall to agile.
 Carried out business process mapping, gap analysis, process flow charts & diagrams as well as implemented change management protocol, and drafted system issues’ documentation and their resolution.
 Managed a project implementation team and carried out performance appraisals.
 Collaborated with team for the design and implementation of the projects for various departments in order to render the operations process time & cost effective.
 Provided primary level technical support for all corporate systems and software components; created test plans to verify logic of new or modified programs.
 Proactively contributed in the software system development and integration projects through every stage of project life cycle (i.e., analysis, design, development, testing, implementation, and post-production support).
 Specialised in computer products and staying abreast of trends in the marketplace to ensure the product's competitive position.

IT EXECUTIVE at Royal Jet

• United Arab Emirates - Abu Dhabi
• January 2004 to January 2008

Managed and led all aspects of Operations building infrastructure and applications.
 Accountable for the administration & management of Royal Jet Network and ensured connectivity at all times.
 Designed the network architecture of Royal Jet operations building which also includes VOIP.
 Responsible of the excellent prompt service support to all Royal Jet employees and executives.
 Delivered and carried out IT training to managers and deputy management.

at Ministry of Interior

• United Arab Emirates
• January 2001 to January 2004