Key Account Manager – UAE Market – Abu Dhabi / Government
Etihad Airways
Total years of experience :14 years, 10 Months
As a Key Account Manager, My Job experiences have the following but not limited to:
• Deliver the best practice by applying Etihad way, rules and policies in all sales activates.
• Create and implement account development strategies that significantly enhance revenue growth.
• Ensure revenue targets are achieved through an account development plan.
• Conduct product & services presentation for clients whenever needed.
• Establish, develop and maintain business relationship with existing Government clients.
• Monitor the KPI and identify the new opportunities to drive the business up.
• Developed performance for key accounts professionally.
• Negotiate and manage commercial agreements with corporate
• Identify new projects and business plan for existing clients.
• Conduct Business Review Presentation for existing corporates.
• Contribute in developing marketing projects with business partners.
• Coordinate efficiency with other departments such as Airports, Ground Services, Pricing, Revenue Management and Finance to deliver the best guest experience.
• Meet regularly with existing accounts in order to increase Etihad share and achiever assigned targets.
As a Sales Support Officer, My Job experiences have the following but not limited to:
• Assistance the Government Sales Team in all special requests and agreements preparations.
• Raise, update, amend & escalate all type of sales requests to the system and tracking the approval levels.
• Tracking the government agencies performance by increase the product knowledge, analyzing markets and understands the best way to drive our sales up.
• Generates all related kind of reports (Daily, Weekly and Monthly) to Managements.
• Coordinate efficiency with other departments such Pricing, Revenue Management, Commercial Strategy & Planning to ensure that all data and reports are updated
• Work with evaluating team to maintain the company high performance to overcome any challenges.
• Cooperate with the Government Sales Team to ensure all agreements updated on the system.
• Taking part in highly advanced courses in different fields such as problem solving, time management, business development & leadership skills.
As OMD Wholesale Team Leader, My Job experiences have the following but not limited to:
• Represent Du by joining conference calls with Etisalat to review the result of equipment testing and site inspections.
• Coordinate with Etisalat Operation Team and set clear objectives to ensure that all the testing done on time.
• Analyze the testing results and identify new opportunities to improve our project.
• Playing a key role in all corresponds related to the fixed line (Internet and Land line) between Du and Etisalat.
• Provides work directions to my team and assist them to have the best solutions.
• Distribute the daily, weekly and monthly tasks among the Team to increase the work efficiency.
• Coordinate with other departments such as Logistics, Vendors supplier, Transportation Department, Information Technology and Networking
• Arranges meetings and prepares agendas for Du and Etisalat management.
• Follow up on daily basis on network status and projects.
• Tracking all the open cases between Du and Etisalat and assure that all necessary actions have been taken correctly.
• Generates all related kind of reports (Daily, Weekly and Monthly) to Managements.
As ERP Specialist, My Job experiences have the following but not limited to:
• Implement all the CRs in the system on the prescribed time.
• Monitor all system activities and impacts while testing and lunching new project.
• Work together with ERP Development Team to increase the efficiency of the projects.
• Assist the ERP Development Team with new coding and commands to improve the interface of the project
• Operate 24/7 and be on call duty for any system emergency.
• Generate tracking reports (Daily, Weekly and Monthly) for all CRs and testing.
• Coordinate with other departments such as HR, Finance, Networking, Technology and Business Development.
As Graduate Trainee, My Job experiences have the following but not limited to:
• Participate in well-organized Program to develop my career path.
• Volunteer in Charity activates on behalf of my organization.
• Attend all type of courses that develop my Personality, Work Efficiency and Creativity.
• Take part on Orientation course where I get the chance to by train in different departments such as Call Center, HR, Finance, Audit, Marketing, Business Developing, Network and Technology.
Jun 2009 Higher Diploma in E-Business Management RAK Men's College - HCT, RAK, UAE
Jun 2005 Secondary Certificate Tunb Secondary School - RAK, UAE