رئيس قسم الائتمان والتحصيل
المراكز العربية
Total years of experience :16 years, 5 Months
• Manage the Credit and Collection team across the country.
• Monitor account receivables activities including invoicing, invoice delivery, credit application approvals, credit limit and terms, collection, credit notes, unmatched credit & Bank Open items, Dunning letters.
• Monitor the bad debt provision.
• Visit major customers to solve any payment relation issues. Including government.
• Transfer defaulted customers to legal department and follow up open cases.
• Generate Quarterly ECL report based on IFRS9 Deloitte based calculation.
• Apply the ECL ratio to the Ageing report generated from SAP to calculate the future ECL and top customer impact by the end of the quarter.
• Generate comparisons report to compare last quarter to current result.
• Prepare the A/R roll forward report
• Generate A/R summary report to show revenue, issued invoices, collection and DSO.
• Attend Monthly and weekly meetings for sales, operation and finance.
• Create manual Ageing report to calculate the due date based on other methodology due to some SAP limitation.
• Control and monitor collection and account receivable team.
• Reduce overdue balance especially from the backlog.
• Revise and sign monthly & daily invoices.
• Implement new policy whenever it possible for improvement
• Visit clients with financial issues and provide payment options.
• Monitor customer credit limit.
• Work closely with other departments to solve and improve technical, contract and payment issues.
• Support account department on balance confirmation
• Review new and existing credit application form.
• Improve credit policy
• Involve in account reconciliation
• Reduce DSO
• Monitor and review Ageing report
• Lead the monthly region meeting for collection and AR.
Assist in the setting up of the credit control system.
• Ensure that debts are paid in a timely manner.
• Meet cash and debtor day targets set by the Firm.
• Improve the number of balance confirmation.
• Review and assess new customer credit application
• Arrange weekly meeting with collectors and sales to improve collection
• Chase overdue invoices by telephone, email and letter within agreed timescales.
• Maintain accurate records of all chasing activity. Regular meetings with collectors to ensure all relevant debts are managed as necessary.
• Increase/decrease customer credit limit when necessary.
Identify suppliers, select merchandise and negotiate bills of sale for a business.
• Inspect deliveries for shipping errors, improper handling, or quality issues.
• Ensure that orders are delivered on time and at cost.
• Resolve billing and shipping problems and provide information to suppliers.
Universal motors agencies - 2003-2007.
• Manage the implementation of the credit control system that measures credit control performance and adequately identifies areas of concern.
Improve Collection and Credit Control system.
• Make contact with customers regularly to ensure all relevant debts are managed as necessary and Identify changes in payment patterns and propose action to avert indebtedness in a timely and accurate manner.
• Ensure customers pay on time and negotiating re-payment plans and ensure that debts are paid in a timely manner and create the rescheduling plans (If needed) after management approval.
• Develop of the Credit Policy and procedure to comply with the company Credit Strategy ensuring that its alignment with the overall Finance plan.
• Document all processes and procedures related to credit control and ensure its regular updating and alignment with the overall organization credit control strategy.
• Manage and maintain the organization’s credit policy to ensure that credits are determined and collected in the planned dates.
• Follow-Up overdue amounts within agreed timescales and maintain accurate records of all chasing activity.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Posts room charges and taxes to guest accounts.
• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
• Checks to see that all charges are assigned to the appropriate departments.
• Prints up and files reservations for the next business day.
• Verifies all account postings and balances.
• Function as a front desk agent in terms of check-in and check-out procedures.
• Tracks room revenues, occupancy percentages, and other front office statistics.
• Prepares a summary of cash, check, and credit card activities.
• Summarizes results of operations for management.
• Prepare of End of day procedure.
• Balance the day’s charges, making corrections as necessary.
Greet hotel guests; answer any questions or concerns
• Provide an outstanding guest experience
• Maintain an orderly front desk
• Operate computer programs and multi-line phone systems
• Maintain guest records and book reservations
• Complete basic cashier and bookkeeping responsibilities
• Contact necessary staff to solve problems when challenges arise, ensuring guest comfort
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Professional accounting)-UNE Australia-