Office Administrator (Operations & Customer Services)
RideApp Foods - Widelens
Total years of experience :9 years, 1 Months
Key Deliverables
• Accomplish end-to-end restaurant onboarding processes and rider allocations, achieving 100% compliance with onboarding timelines.
• Simplify communication between cross-functional teams and cross cultural team members to improve vendor performance.
• Employ G-suite and MS Office suite skills for reporting and driving continuous improvement initiatives.
• Identify customer issues and provide appropriate solutions or escalate complex issues to higher-level support as needed.
• Build rapport and maintain positive relationships with customers by demonstrating empathy, active listening, and professionalism in all interactions.
• Coordinate driver schedules and assignments to ensure adequate coverage and meet customer demand.
• Monitor driver performance, including punctuality, professionalism, and adherence to company policies and standards.
• Manage vehicle assignments and allocations based on demand and operational requirements.
• Implement strategies to optimize fleet utilization and minimize operational costs.
• Handle customer inquiries, feedback, and complaints promptly and professionally.
• Ensure a high level of customer satisfaction by addressing issues effectively and providing timely resolutions.
• Implement customer service initiatives to enhance the overall customer experience and loyalty.
• Monitor real-time traffic conditions and adjust routes and schedules as needed to optimize service delivery.
Key Deliverables
• Sustained positive relationships with tenants, addressing their concerns and ensuring their needs were met promptly and professionally.
• Succeeded day-to-day operations of 14 Properties owned by Asraf Khan.
• Executed cost-effective maintenance strategies, resulting in 20 %.
• Coordinated maintenance and repair activities, ensuring that properties were well-maintained and in compliance with safety and regulatory standards.
• Conducted regular property inspections to assess conditions and compliance with lease agreements and regulations.
• Managed property budgets, including rent collection, expense tracking, and budget planning.
• Ensured that expenses were kept within budgetary constraints and provided regular financial reports to property owners or management companies.
• Maintained accurate records of property-related activities, including lease agreements, maintenance records, and tenant communications.
Key Deliverables
• Identified potential clients and generated leads through cold calling, networking, and market research to expand the client base.
• Prepared and delivered sales presentations to prospective clients, showcasing products or services and negotiating terms to close deals.
• Collaborated with internal teams, including marketing, customer service, and product development, to align sales efforts with overall business objectives and support cross-functional initiatives.
• Arranged transportation services, including scheduling pickups and deliveries, selecting carriers, and negotiating freight rates to optimize logistics operations.
• Monitored inventory levels, tracked shipments, and maintained accurate records to ensure adequate stock levels and minimize stockouts or overstocks.
PRIOR EXPERIENCE