Business Analyst
Zyne Labs
Total years of experience :8 years, 5 Months
Vendor communication through skype, chat or mail. follow up with the vendors regarding service subscriptions and cancellation. Database maintenance and elastic maintenance daily. Communicate the client requirements to the technical team. Follow up with the technical team on resolutions against client issues. Follow up with vendors regarding services on monthly basis. Troubleshoot the client issues with dashboard, mputty or PyCharm. Update Confluence with new info & ideas.
Planning and scheduling daily, weekly and monthly production reports of Glass Aluminum, Cast Aluminum and Steel works from Microsoft Project Planner, Smartsheet and Microsoft Excel. Preparing activities planned by WBS for each project from Initiation to Handover. Conducting Job review meetings with management on weekly and monthly basis. Ensuring all jobs are on track as per the prescribed duration and resources. Tracking all jobs of Glass Aluminum, Steel and Cast Aluminum division in a Master Job Report. Coordinating with Client/Contractors throughout the project cycle. Highlighting the key development areas to achieve maximum monthly Invoice target. Maintaining record of Job activities such as- Daily site progress report, daily production report, and Site minutes of meeting.
Generating sales from inquiries such as email, contact number and website online chat. Updating the status of all client correspondence on CRM for follow-up. Scheduling client meetings over the phone or in person. Acquiring customers for all categories of subscription plans. Initiating quick scrum meetings daily to analyze and monitor the sales target. Providing insights to the Research department as per DMAIC methodology. Addressing and resolving client queries during their subscription period such as company stock update, shares buy/sell, Indices & Index trading etc.
Responsible for the onfloor activities such as vehicle inspection, performance diagnosis, maintenance service, explaining jobs to technicians, spare parts requirement, allocation of jobs to different bays on workshop floor. Preparing a work chart flow on daily basis and optimization techniques to reach best service level.